Best Retail Bank in the Middle East

2018 Emirates NBD  
2017 Emirates NBD  
2016 Emirates NBD  
2015 Emirates NBD

Most Improved Retail Bank in the Middle East

2018 no awardee  
2017 no awardee  
2016 no awardee  
2015 Al Ahli Bank of Kuwait
2014 Mashreq Bank (UAE)  

Retail Banker of the Year Middle East

2018 Ms. Jocelyne Chahwan, Head of Retail Banking, BLOM Bank  
2017 Ms. Heba Ali Al-Tamimi, General Manager, Group Retail Banking, Qatar National Bank  
2016 Mr. Arup Mukhopadhyay, Group Head Consumer Banking, ADCB  
2015 Mr. Suvo Sarkar, Group Head Retail Banking & Wealth Management, Emirates NBD  

Best Retail Bank in Africa

2018 Barclays (Africa)  
2017 Nedbank (South Africa)  
2016 not awarded  
2015 not awarded  
2014 Standard Bank (South Africa)

Most Improved Retail Bank in Africa

2015 Barclays South Africa

Bahrain

2018 not awarded  
2017 Ahli United Bank  
2016 not awarded  
2015 Standard Chartered Bank Bahrain  
2014 Standard Chartered Bank Bahrain
2013 Ahli United Bank  
2011 National Bank of Bahrain  

Egypt

2018 not awarded  
2017 National Bank of Egypt
2016 National Bank of Egypt  
2015 National Bank of Egypt

Jordan

2018 not awarded  
2017 not awarded  
2016 not awarded  
2015 Housing Bank for Trade and Finance  
2014 Arab Bank  
2013 Arab Bank  
2011 Housing Bank for Trade and Finance  
2010 Arab Bank  

Kuwait

2018 Al Ahli Bank  
2017 Al Ahli Bank  
2016 Al Ahli Bank  
2015 Gulf Bank
2014 Kuwait Finance House  
2013 Gulf Bank
2011 Gulf Bank
2010 Kuwait Finance House
2009 Kuwait Finance House
2008 Kuwait Finance House
2007 Gulf Bank  

Lebanon

2018 BLOM Bank  
2017 BLOM Bank
2016 BLOM Bank  

Oman

2018 not awarded  
2017 National Bank of Oman
2016 not awarded  
2015 not awarded  
2014 Bank Muscat  
2013 National Bank of Oman

Qatar

2018 Commercial Bank of Qatar  
2017 Commercial Bank of Qatar  
2016 Qatar National Bank  
2015 Commercial Bank of Qatar
2014 Doha Bank  
2013 Commercial Bank of Qatar
2011 Qatar National Bank
2009 Qatar National Bank
2008 Qatar National Bank
2007 Commercial Bank of Qatar  

Saudi Arabia

2018 not awarded  
2017 Alawwal Bank
2016 not awarded  
2015 Samba Financial Group
2014 Samba Financial Group  
2013 Samba Financial Group
2011 Al Rajhi Bank  
2010 Samba Financial Group
2009 Al Rajhi Bank
2008 Al Rajhi Bank
2007 Al Rajhi Bank  

United Arab Emirates

2018 Emirates NBD  
2017 Emirates NBD  
2016 Emirates NBD  
2015 Emirates NBD
2014 Abu Dhabi Commercial Bank  
2013 Emirates NBD
2011 Abu Dhabi Commercial Bank  
2010 Abu Dhabi Commercial Bank
2009 Abu Dhabi Commercial Bank
2008 Abu Dhabi Commercial Bank
2007 National Bank of Dubai  

Ghana

2018 not awarded  
2017 not awarded  
2016 Ecobank Ghana  
2015 Ecobank Ghana

Kenya

2018 not awarded  
2017 not awarded  
2016 Barclays Bank  
2015 Barclays Kenya
2014 Equity Bank  
2013 Kenya Commercial Bank  
2012 Kenya Commercial Bank  
2011 Barclays Bank  

Nigeria

2018 First Bank of Nigeria  
2017 First Bank of Nigeria  
2016 First Bank of Nigeria  
2015 First Bank of Nigeria
2014 First Bank of Nigeria  
2013 First Bank of Nigeria  
2012 First Bank of Nigeria  
2011 First Bank of Nigeria  

Rwanda

2018 not awarded  
2017 not awarded  
2016 not awarded  
2015 Ecobank  

South Africa

2018 Nedbank  
2017 Nedbank
2015 Nedbank
2014 Standard Bank
2013 Standard Bank  
2012 Absa Bank  
2011 Absa Bank

Tanzania

2018 not awarded  
2017 not awarded  
2016 National Microfinance Bank  
2015 NBC Tanzania

Uganda

2018 not awarded  
2017 not awarded  
2016 not awarded  
2015 Stanbic Uganda  

Zambia

2018 not awarded  
2017 Barclays Bank Zambia
2016 Barclays Bank  

Best Automobile Lending Product in Middle East

2015 Emirates NBD (International Level)
2014 Qatar National Bank Motary Program  

Best Brand Building Initiative in Middle East

2015 Abu Dhabi Commercial Bank UAE
2014 SAMBA Think SAMBA  

Best Consumer Finance Product in the Middle East

2015 Emirates NBD

Best Credit Card Product in Middle East

2017 Dubai First "Amazing Platinum Card"
2015 QNB Life Rewards Credit Cards  
2014 Standard Chartered Bahrain Gulf Air Falconflyer Co-Branded Card

Best Customer Relationship Management Initiative in Middle East

2014 Sharjah Islamic Bank IRTIQAA & Guest Model  

Best Deposit Product in Middle East

2014 ADCB Millionaire Destiny Savings Account  

Best Direct Bank in Middle East

2015 Qatar National Bank  

Best Employee Engagement in Middle East

2015 Mashreq Bank  

Best Improved Retail Bank in Middle East

2015 Al Ahli Bank of Kuwait
2014 Mashreq Bank  

Best Internet Banking Initiative in Middle East

2014 RAKBANK Click & Collect

Best Microfinance Business in the Middle East

2015 Emirates Money

Best Mobile Banking Initiative in Middle East

2015 Akbank Direct My Business  
2015 Rakbank
2014 Mashreq MAX  

Best Mortgage and Home Loans in the Middle East

2017 Abu Dhabi Islamic Bank
2015 First Gulf Bank
2014 Qatar National Bank Mortgage Business  

Best Payment Product in the Middle East

2015 Telr

Best Remittance Product in Middle East

2015 Emirates NBD DirectRemit

Best Retail Banking Branch Innovation in Middle East

2014 Mashreq Ecube  

Best Retail Risk Management in the Middle East

2015 Dubai Islamic Bank

Best SME Bank in the Middle East

2017 Commercial Bank of Qatar
2015 Rakbank

Best Social Media Engagement in Middle East

2015 Mashreq Bank  
2014 Emirates NBD RISE  

Best Wealth Management Business in Middle East

2015 First Gulf Bank
2014 HSBC UAE  

Best Mobile Payment Product of the Year in Middle East

Best Mobile Banking Application of the Year in Middle East

Best Branch of the Year in Middle East

Best Digital Bank in Middle East

2017 First Bank of Nigeria

Best Consumer Finance Product in Africa

2015 Letshego Botswana personal loan  

Best Credit Card Business in Africa

2015 O3 Capital Nigeria Ltd  
2014 Barclays WorldMiles

Best Customer Relationship Management in Africa

2014 NEDBANK

Best Deposit Product at International Level in Africa

2015 Barclays Africa

Best Direct Bank in Africa

2015 M Pesa  

Best Improved Retail Bank in Africa

2015 Barclays Africa
2014 NEDBANK

Best Mobile Banking Initiative in Africa

2015 M Pesa  

Best Mortgage and Home Loans Product in Africa

2015 Nedbank

Best Payments Product in Africa

2015 Homesend  

Best Remittance Business in Africa

2015 Ecobank Rapid transfer

Best Remittance Product in Africa

2015 Ecobank Nigeria

Best Retail Banking Branch Innovation in Africa

2015 First National Bank South Africa  
2014 CAPITEC  

Best Retail Building Initiative in Africa

2014 NEDBANK

Best SME Bank in Africa

2015 Equity Bank  

Best Social Media Engagement in Africa

2015 Guaranty Trust Bank (Nigeria)  

Best Digital Bank in Africa

Best Branch Automation Project in Middle East

2015 Bank Dhofar with Newgen
2014 Al Izz Islamic Bank with NCR

Best Regional Core Banking Implementation in Middle East

2017 Emirates Islamic Bank with EdgeVerve Systems
2015 Housing Bank for Trade and Finance with Infosys

Best Self-Service Banking Project in Middle East

2015 Bank Muscat with Servion
2014 Al Hilal Bank with Infosys

Best Treasury Management Project in Middle East

2015 Union National Bank with Infosys
2014 Emirates NBD with Infosys

Best Smart Branch Project in the Middle East

2014 SAMBA Financial Corporation

Best IT Consultancy Project

2014 Cedar Consulting with T Bank won at international level & Middle East

Best Multi-Channel Implementation in Middle East

2015 Ahli Bank Qatar with Intellect Design

Best Single Country Core Banking Implementation in the Middle East

2015 NBAD Egypt with Intellect Design
2014 RAKBANK with Oracle & Infosys

Best Data & Analytics Project in the Middle East

2015 Samba with IBM

Best Lending Platform Implementation in the Middle East

2015 Kuwait Credit Bank with SAP

Best AI and Robotics Initiative Application or Programme

2018 Emirates NBD with Nuance

Best Blockchain Initiative Application or Programme

2018 National Bank of Ras Al Khaimah (RakBank) and Ripple

Best CRM Initiative Application or Programme

2018 Emirates NBD with Oracle

Best Core Banking Initiative Application or Programme – Mid-sized Bank

2018 ADCB Bank with Oracle

Best Core Banking Initiative Application or Programme – Emerging Bank

2018 Bank Al Ahli Bank, Kuwait with Infosys

Best Data Analytics Initiative Application or Programme

2018 Bank Muscat with SAS

Best Mobile Banking Initiative Application or Programme

2018 The National Commercial Bank and Innofis

Best API Platform Initiative Application or Programme

2018 National Bank of Ras Al Khaimah (RakBank) and GBM

Best Retail Payment Initiative, Application or Programme

2018 Bank Muscat and Newgen

Best ATM and Kiosks Project in Africa

2014 First National Bank South Africa with NCR

Best Core Banking Implementation Project in Africa

2017 United Bank for Africa with EdgeVerve Systems
2014 Equity Bank with Finacle

Best Governance Risk and Compliance Project Africa

2015 Bank of Tanzania with MetricStream  

Best Regional Core Banking Implementation in Africa

2015 Lethosholdings with TCS  

Best Self-Service Banking Project in Africa

2014 NMB Zimbabwe with Infosys

Best Single Country Core Banking Implementation in Africa

2015 Consolidated Bank of Kenya with Intellect Design

Best Core Banking Initiative Application or Programme

2018 Bank Audi SAE and Oracle