Monday, 25 January 2021
Best Retail Bank in the Middle East
| 2020 | Emirates NBD | |
| 2018 | Emirates NBD | |
| 2017 | Emirates NBD | |
| 2016 | Emirates NBD | |
| 2015 | Emirates NBD |  |
Most Improved Retail Bank in the Middle East
| 2018 | no awardee | |
| 2017 | no awardee | |
| 2016 | no awardee | |
| 2015 | Al Ahli Bank of Kuwait | |
| 2014 | Mashreq Bank (UAE) |
Retail Banker of the Year Middle East
| 2018 | Ms. Jocelyne Chahwan, Head of Retail Banking, BLOM Bank | |
| 2017 | Ms. Heba Ali Al-Tamimi, General Manager, Group Retail Banking, Qatar National Bank | |
| 2016 | Mr. Arup Mukhopadhyay, Group Head Consumer Banking, ADCB | |
| 2015 | Mr. Suvo Sarkar, Group Head Retail Banking & Wealth Management, Emirates NBD |
Best Retail Bank in Africa
| 2020 | Absa Bank South Africa | |
| 2018 | Barclays (Africa) | |
| 2017 | Nedbank (South Africa) | |
| 2016 | not awarded | |
| 2015 | not awarded | |
| 2014 | Standard Bank (South Africa) | |
Most Improved Retail Bank in Africa
| 2015 | Barclays South Africa | |
Bahrain
| 2018 | not awarded | |
| 2017 | Ahli United Bank | |
| 2016 | not awarded | |
| 2015 | Standard Chartered Bank Bahrain | |
| 2014 | Standard Chartered Bank Bahrain | |
| 2013 | Ahli United Bank | |
| 2011 | National Bank of Bahrain |
Egypt
| 2020 | National Bank of Egypt | |
| 2018 | not awarded | |
| 2017 | National Bank of Egypt | |
| 2016 | National Bank of Egypt | |
| 2015 | National Bank of Egypt | |
Jordan
| 2018 | not awarded | |
| 2017 | not awarded | |
| 2016 | not awarded | |
| 2015 | Housing Bank for Trade and Finance | |
| 2014 | Arab Bank | |
| 2013 | Arab Bank | |
| 2011 | Housing Bank for Trade and Finance | |
| 2010 | Arab Bank |
Kuwait
| 2018 | Al Ahli Bank | |
| 2017 | Al Ahli Bank | |
| 2016 | Al Ahli Bank | |
| 2015 | Gulf Bank | |
| 2014 | Kuwait Finance House | |
| 2013 | Gulf Bank | |
| 2011 | Gulf Bank | |
| 2010 | Kuwait Finance House | |
| 2009 | Kuwait Finance House | |
| 2008 | Kuwait Finance House | |
| 2007 | Gulf Bank |
Lebanon
| 2018 | BLOM Bank | |
| 2017 | BLOM Bank |
|
| 2016 | BLOM Bank |
Oman
| 2018 | not awarded | |
| 2017 | National Bank of Oman | |
| 2016 | not awarded | |
| 2015 | not awarded | |
| 2014 | Bank Muscat | |
| 2013 | National Bank of Oman | |
Qatar
| 2020 | Commercial Bank of Qatar | |
| 2018 | Commercial Bank of Qatar | |
| 2017 | Commercial Bank of Qatar | |
| 2016 | Qatar National Bank | |
| 2015 | Commercial Bank of Qatar | |
| 2014 | Doha Bank | |
| 2013 | Commercial Bank of Qatar | |
| 2011 | Qatar National Bank | |
| 2009 | Qatar National Bank | |
| 2008 | Qatar National Bank | |
| 2007 | Commercial Bank of Qatar |
Saudi Arabia
| 2018 | not awarded | |
| 2017 | Alawwal Bank | |
| 2016 | not awarded | |
| 2015 | Samba Financial Group | |
| 2014 | Samba Financial Group | |
| 2013 | Samba Financial Group | |
| 2011 | Al Rajhi Bank | |
| 2010 | Samba Financial Group | |
| 2009 | Al Rajhi Bank | |
| 2008 | Al Rajhi Bank | |
| 2007 | Al Rajhi Bank |
United Arab Emirates
| 2018 | Emirates NBD | |
| 2017 | Emirates NBD | |
| 2016 | Emirates NBD | |
| 2015 | Emirates NBD | |
| 2014 | Abu Dhabi Commercial Bank | |
| 2013 | Emirates NBD | |
| 2011 | Abu Dhabi Commercial Bank | |
| 2010 | Abu Dhabi Commercial Bank | |
| 2009 | Abu Dhabi Commercial Bank | |
| 2008 | Abu Dhabi Commercial Bank | |
| 2007 | National Bank of Dubai |
Ghana
| 2020 | Standard Chartered Bank Ghana | |
| 2018 | not awarded | |
| 2017 | not awarded | |
| 2016 | Ecobank Ghana | |
| 2015 | Ecobank Ghana | |
Kenya
| 2018 | not awarded | |
| 2017 | not awarded | |
| 2016 | Barclays Bank | |
| 2015 | Barclays Kenya | |
| 2014 | Equity Bank | |
| 2013 | Kenya Commercial Bank | |
| 2012 | Kenya Commercial Bank | |
| 2011 | Barclays Bank |
Nigeria
| 2020 | Ecobank | |
| 2018 | First Bank of Nigeria | |
| 2017 | First Bank of Nigeria | |
| 2016 | First Bank of Nigeria | |
| 2015 | First Bank of Nigeria | |
| 2014 | First Bank of Nigeria | |
| 2013 | First Bank of Nigeria | |
| 2012 | First Bank of Nigeria | |
| 2011 | First Bank of Nigeria |
Rwanda
| 2018 | not awarded | |
| 2017 | not awarded | |
| 2016 | not awarded | |
| 2015 | Ecobank |
South Africa
| 2018 | Nedbank | |
| 2017 | Nedbank | |
| 2015 | Nedbank | |
| 2014 | Standard Bank | |
| 2013 | Standard Bank | |
| 2012 | Absa Bank | |
| 2011 | Absa Bank | |
Tanzania
| 2018 | not awarded | |
| 2017 | not awarded | |
| 2016 | National Microfinance Bank | |
| 2015 | NBC Tanzania | |
Uganda
| 2018 | not awarded | |
| 2017 | not awarded | |
| 2016 | not awarded | |
| 2015 | Stanbic Uganda |
Zambia
| 2018 | not awarded | |
| 2017 | Barclays Bank Zambia | |
| 2016 | Barclays Bank |
Mauritius
| 2020 | Absa Bank Mauritius |
Best Automobile Lending Product in Middle East
| 2015 | Emirates NBD (International Level) | |
| 2014 | Qatar National Bank Motary Program |
Best Brand Building Initiative in Middle East
| 2015 | Abu Dhabi Commercial Bank UAE | |
| 2014 | SAMBA Think SAMBA |
Best Consumer Finance Product in the Middle East
| 2015 | Emirates NBD | |
Best Credit Card Product in Middle East
| 2020 | Emirates NBD "The Marriott Bonvoy World Mastercard Credit Card" | |
| 2017 | Dubai First "Amazing Platinum Card" | |
| 2015 | QNB Life Rewards Credit Cards | |
| 2014 | Standard Chartered Bahrain Gulf Air Falconflyer Co-Branded Card | |
Best Customer Relationship Management Initiative in Middle East
| 2014 | Sharjah Islamic Bank IRTIQAA & Guest Model |
Best Deposit Product in Middle East
| 2014 | ADCB Millionaire Destiny Savings Account |
Best Direct Bank in Middle East
| 2015 | Qatar National Bank |
Best Employee Engagement in Middle East
| 2015 | Mashreq Bank |
Best Improved Retail Bank in Middle East
| 2015 | Al Ahli Bank of Kuwait | |
| 2014 | Mashreq Bank |
Best Internet Banking Initiative in Middle East
| 2014 | RAKBANK Click & Collect | |
Best Microfinance Business in the Middle East
| 2015 | Emirates Money | |
Best Mobile Banking Initiative in Middle East
| 2015 | Akbank Direct My Business | |
| 2015 | Rakbank | |
| 2014 | Mashreq MAX |
Best Mortgage and Home Loans in the Middle East
| 2017 | Abu Dhabi Islamic Bank | |
| 2015 | First Gulf Bank | |
| 2014 | Qatar National Bank Mortgage Business |
Best Payment Product in the Middle East
| 2015 | Telr | |
Best Remittance Product in Middle East
| 2015 | Emirates NBD DirectRemit | |
Best Retail Banking Branch Innovation in Middle East
| 2014 | Mashreq Ecube |
Best Retail Risk Management in the Middle East
| 2015 | Dubai Islamic Bank | |
Best SME Bank in the Middle East
| 2017 | Commercial Bank of Qatar | |
| 2015 | Rakbank | |
Best Social Media Engagement in Middle East
| 2015 | Mashreq Bank | |
| 2014 | Emirates NBD RISE |
Best Wealth Management Business in Middle East
| 2015 | First Gulf Bank | |
| 2014 | HSBC UAE |
Best Mobile Payment Product of the Year in Middle East
Best Mobile Banking Application of the Year in Middle East
Best Branch of the Year in Middle East
Best Digital Bank in Middle East
| 2017 | First Bank of Nigeria | |
Best Consumer Finance Product in Africa
| 2015 | Letshego Botswana personal loan |
Best Credit Card Business in Africa
| 2015 | O3 Capital Nigeria Ltd | |
| 2014 | Barclays WorldMiles | |
Best Customer Relationship Management in Africa
| 2014 | NEDBANK | |
Best Deposit Product at International Level in Africa
| 2015 | Barclays Africa | |
Best Direct Bank in Africa
| 2015 | M Pesa |
Best Improved Retail Bank in Africa
| 2015 | Barclays Africa | |
| 2014 | NEDBANK | |
Best Mobile Banking Initiative in Africa
| 2015 | M Pesa |
Best Mortgage and Home Loans Product in Africa
| 2015 | Nedbank | |
Best Payments Product in Africa
| 2015 | Homesend |
Best Remittance Business in Africa
| 2015 | Ecobank Rapid transfer | |
Best Remittance Product in Africa
| 2015 | Ecobank Nigeria | |
Best Retail Banking Branch Innovation in Africa
| 2015 | First National Bank South Africa | |
| 2014 | CAPITEC |
Best Retail Building Initiative in Africa
| 2014 | NEDBANK | |
Best SME Bank in Africa
| 2015 | Equity Bank |
Best Social Media Engagement in Africa
| 2015 | Guaranty Trust Bank (Nigeria) |
Best Digital Bank in Africa
Best Customer Loyalty Initiative in the Middle East
| 2020 | National Bank of Oman |
Best Life Insurance Product in the Middle East
| 2020 | National Bank of Oman |
Best Payments Technology in Africa
| 2020 | BPC Banking Technologies |
Best Digital Transformation Implementation in Africa
| 2020 | BPC Banking Technologies and Tyme Bank |
Best Mobile Banking Implementation in Africa
| 2020 | Banque Misr and Infosys Finacle |
Best Lending Implementation in Africa
| 2020 | Standard Bank and Infosys Finacle |
Best Data Management Initiative in the Middle East
| 2020 | Emirates NBD |
Best Digital Transformation Implementation in the Middle East
| 2020 | Abu Dhabi Commercial Bank and Newgen Software Technologies |
Best Core Banking Technology Implementation in the Middle East
| 2020 | Emirates NBD and Infosys |
Best Innovation Centre by Financial Institution in the Middle East
| 2020 | Bank Muscat and Newgen Software Technologies | |
| 2019 | Beehive |
Best Lending Technology or Platform in the Middle East
| 2019 | Emirates NBD |
Best Self-Service Banking Initiative, Application or Programme in the Middle East
| 2019 | Qatar National Bank with Mannai Trading Co. and Kony Inc |
Best Process Automation Initiative, Application or Programme in the Middle East
| 2020 | Emirates NBD | |
| 2019 | Mashreq Bank and Newgen Software Technologies |
Best Digital Transformation Initiative, Application or Programme in the Middle East
| 2019 | National Bank of Ras Al-Khaimah and Infosys Finacle |
Best Cloud Based Initiative, Application or Programme in the Middle East
| 2019 | Emirates NBD |
Best Branch Digitisation Initiative, Application or Programme in the Africa
| 2020 | Standard Bank and Infosys Finacle | |
| 2019 | Standard bank and Infosys Finacle |
Best Branch Digitisation Initiative, Application or Programme in the Middle East
| 2019 | National Bank of Ras Al-Khaimah and Newgen Software Technologies |
Best ATM and Kiosks Initiative, Application or Programme in the Middle East
| 2020 | Ahli United Bank Kuwait | |
| 2019 | Qatar National Bank and NCR Corporation |
Best Branch Automation Project in Middle East
| 2015 | Bank Dhofar with Newgen | |
| 2014 | Al Izz Islamic Bank with NCR |
Best Regional Core Banking Implementation in Middle East
| 2017 | Emirates Islamic Bank with EdgeVerve Systems | |
| 2015 | Housing Bank for Trade and Finance with Infosys | |
Best Self-Service Banking Project in Middle East
| 2015 | Bank Muscat with Servion | |
| 2014 | Al Hilal Bank with Infosys | |
Best Treasury Management Project in Middle East
| 2015 | Union National Bank with Infosys | |
| 2014 | Emirates NBD with Infosys | |
Best Smart Branch Project in the Middle East
| 2014 | SAMBA Financial Corporation | |
Best IT Consultancy Project
| 2014 | Cedar Consulting with T Bank won at international level & Middle East | |
Best Multi-Channel Implementation in Middle East
| 2015 | Ahli Bank Qatar with Intellect Design | |
Best Single Country Core Banking Implementation in the Middle East
| 2015 | NBAD Egypt with Intellect Design | |
| 2014 | RAKBANK with Oracle & Infosys | |
Best Data & Analytics Project in the Middle East
| 2019 | National Bank of Ras Al-Khaimah and Elastic.co | |
| 2015 | Samba with IBM | |
Best Lending Platform Implementation in the Middle East
| 2015 | Kuwait Credit Bank with SAP | |
Best AI and Robotics Initiative Application or Programme
| 2018 | Emirates NBD with Nuance | |
Best Blockchain Initiative Application or Programme
| 2019 | Smart Dubai, Emirates NBD, Network International and Avanza Innovations | |
| 2018 | National Bank of Ras Al Khaimah (RakBank) and Ripple | |
Best CRM Initiative Application or Programme
| 2018 | Emirates NBD with Oracle | |
Best Core Banking Initiative Application or Programme – Mid-sized Bank
| 2018 | ADCB Bank with Oracle | |
Best Core Banking Initiative Application or Programme – Emerging Bank
| 2018 | Bank Al Ahli Bank, Kuwait with Infosys | |
Best Data Analytics Initiative Application or Programme
| 2018 | Bank Muscat with SAS | |
Best Mobile Banking Initiative Application or Programme
| 2018 | The National Commercial Bank and Innofis | |
Best API Platform Initiative Application or Programme
| 2020 | Emirates NBD | |
| 2018 | National Bank of Ras Al Khaimah (RakBank) and GBM | |
Best Retail Payment Initiative, Application or Programme
| 2018 | Bank Muscat and Newgen | |
Best ATM and Kiosks Project in Africa
| 2014 | First National Bank South Africa with NCR |
Best Core Banking Implementation Project in Africa
| 2017 | United Bank for Africa with EdgeVerve Systems | |
| 2014 | Equity Bank with Finacle | |
Best Governance Risk and Compliance Project Africa
| 2015 | Bank of Tanzania with MetricStream |
Best Regional Core Banking Implementation in Africa
| 2015 | Lethosholdings with TCS |
Best Self-Service Banking Project in Africa
| 2020 | Fidelity Bank and Newgen Software Technologies | |
| 2014 | NMB Zimbabwe with Infosys | |
Best Single Country Core Banking Implementation in Africa
| 2015 | Consolidated Bank of Kenya with Intellect Design | |
Best Core Banking Initiative Application or Programme
| 2020 | Equity Bank Limited and Infosys Finacle | |
| 2018 | Bank Audi SAE and Oracle | |
Achievement in Credit Risk Management in Middle East and Africa
| 2018 | Al Ahli Bank of Kuwait | |
| 2017 | Barclays Bank Kenya | |
| 2015 | Emirates NBD | |
Achievement in Liquidity Risk Management in Middle East and Africa
| 2017 | Commercial International Bank of Egypt | |
Achievement in Enterprise Risk Management in Middle East and Africa
| 2018 | Commercial International Bank of Egypt | |
| 2017 | Commercial International Bank of Egypt | |
| 2015 | Commercial International Bank of Egypt |
Achievement in Market Risk Management in Middle East and Africa
| 2019 | Qatar National Bank | |
| 2017 | Emirates NBD | |
Compliance Risk Technology Implementation of the Year in the Middle East and Africa
| 2015 | Ahli Bank QSC and SunGard | |
Credit Risk Technology Implementation Award in Middle East and Africa
| 2019 | The National Bank of Ras-Al-Khaimah | |
| 2018 | Gulf Bank of Kuwait | |
| 2017 | Gulf Bank of Kuwait & Intellect Design Arena Limited | |
Best Transaction Bank in Botswana
| 2019 | Barclays Bank Botswana Limited |
Best Transaction Bank in Qatar
| 2019 | Commercial Bank |
Best Cash Management Bank in Botswana
| 2019 | Barclays Bank Botswana Limited |
Best Cash Management Bank in Qatar
| 2019 | Commercial Bank |
Best Cash Management Bank in Tanzania
| 2019 | Barclays Bank Tanzania Limited |
Best Cash Management Bank in Zambia
| 2019 | Barclays Bank Zambia PLC |
Best Trade Finance Bank in Uganda
| 2019 | Barclays Bank Uganda Limited |
Best Payments Bank in United Arab Emirates
| 2019 | Commercial Bank of Dubai |
Best SME Bank in United Arab Emirates
| 2019 | First Abu Dhabi Bank |
Best ERP Integration Initiative, Application or Programme
| 2019 | Commercial Bank of Dubai |
Best Payments Initiative, Application or Programme
| 2019 | National Bank of Egypt – ‘Agents Incoming Electronic Wire Transfer’ |
Achievement in Market Risk Management in the Middle East and Africa
| 2019 | Qatar National Bank |
Cyber Security Technology Implementation of the Year in the Middle East and Africa
| 2019 | The National Bank of Ras-Al-Khaimah |
Best Wealth Management Business (Affluent Segment) in Oman
| 2019 | National Bank of Oman |
Best Innovation Centre in Oman
| 2019 | National Bank of Oman |
Best Digital Bank in the Middle East
| 2020 | Liv. Bank Emirates NBD |
Best Digital Bank in Africa
| 2020 | Access Bank |
Best SME Bank in the Middle East
| 2020 | not awarded |
Best SME Bank in Africa
| 2020 | First City Monument Bank (FCMB) |