Financial institutions from around the world can choose to apply across more than 60 different award categories. These awards are open to banks, non-bank financial institutions, financial technology companies, marketplace lenders and other alternative players from Asia Pacific, Middle East and Africa, Europe, North and South America. The awards for the TAB Global Excellence in Retail Financial Services Awards 2023 will be announced on 31 January 2024.

Retail Finance Institution Awards

These awards are open to banks, non-bank financial institutions, financial technology companies, marketplace lenders, and other alternative players, and award the institution that stood out over and above its peers on a global and regional scale. For a more detailed belief statement for each category.

Global Awards

1. 1. Best Global Retail Bank
2. 2. Best Global SME Bank
3. 3. Best Global Super App/Platform
4. 4. Best Global Digital-only Bank
5. 5. Best Global Wealth Management Bank (Affluent Banking)

Regional Awards

7. 1. Best Retail Bank in Asia/Europe/MEA/North America/South America
8. 2. Best SME Bank in Asia/Europe/MEA/North America/South America
9. 3. Best Super App/Platform in Asia/Europe/MEA/North America/South America
10. 4. Best Digital-only Bank in Asia/Europe/MEA/North America/South America
11. 5. Best Wealth Management Bank (Affluent Banking) in Asia/Europe/MEA/North America/South America
12. 6. Best Regional Retail Business in Asia/Middle East/Africa
13. 7. Best Retail Stock Broking Service in Asia Pacific/Middle East/Africa

Country Awards

1. 1. Best Retail Bank by Country

Retail Finance Product And Service Awards

The Retail Finance Product Awards recognise innovations in various categories, from home loan financing to financial inclusion initiatives. They emphasise the importance of customer-centric approaches, efficient service delivery, and robust risk management. Each category reflects a commitment to excellence, showcasing products that not only meet but also exceed market and customer expectations in today's dynamic retail banking environment.

1. 1. Best Home Loan Financing
2. 2. Best Automobile Financing
3. 3. Best Deposit Product
4. 4. Best Credit Card
5. 5. Best Financial Planning Service
6. 6. Best Asset/Fund Management Product
7. 7. Best Travel Insurance Product
8. 8. Best Personal Health Insurance Product
9. 9. Best Life Insurance Product (Permanent)
10. 10. Best Endowment Insurance Product
11. 11. Best Retirement/Pension Plans
12. 12. Best Retirement Planning Service
13. 13. Best Consumer Cross-Border Remittance Service
14. 14. Best Cross Border Remittance Service for MSMEs
15. 15. Best Foreign Exchange Service
16. 16. Best Merchant Service
17. 17. Best Financial Inclusion Initiative
18. 18. Best Green Finance Initiative
19. 19. Best Green Financial Lifestyle Initiative

Retail Finance Digital And Frictionless Awards

The Retail Finance Digital and Frictionless Awards recognise innovations in retail banking across key digital domains, including personalisation, AI, DeFi, and open banking, among others, in enhancing customer experience, operational efficiency, and business growth.

1. 1. Best AI-driven Personalisation Initiative
2. 2. Best Big Data and Analytics Initiative
3. 3. Best Retail DeFi Initiative
4. 4. Best Open Banking Initiative
5. 5. Best Embedded Finance Initiative
6. 6. Best Digital Ecosystem and Platform Initiative
7. 7. Best Growth Strategy in Digital Banking
8. 8. Best Innovative Retail Banking Partnership
9. 9. Best New Product Launch Strategy
10. 10. Best Mobile Banking Service
11. 11. Best Digital Wallet
12. 12. Best Digital Payments Solution
13. 13. Best Digital Savings Solutions
14. 14. Best Digital Account Opening
15. 15. Best Social Media Engagement Initiative
16. 16. Best Digital Brand Campaign
17. 17. Best Chatbot/Smart Voice Banking Service
18. 18. Best Robo-Advisory Service
19. 29. Best Digital Consumer Lending Service
20. 20. Best Digital SME Financing
21. 21. Best Digital Credit Evaluation Initiative
22. 22. Best Productivity, Automation and Efficiency Initiative
23. 23. Best Customer Experience Initiative
24. 24. Best Omni Channel Integration Initiative
25. 25. Best Customer Loyalty/Rewards Initiative
26. 26. Best Anti-Fraud Consumer Initiative
27. 27. Best Branch Banking Inititative
28. 28. Best Employee Engagement Initiative
29. 29. Best Anti-Fraud Consumer Initiative

Retail Finance Person Of The Year

‘Retail Finance Person of the Year’ Award is the only individual award recognised under this programme and the only award of its kind in the Asia Pacific, Africa and Middle East. Very few candidates will ever qualify for this prestigious career-recognising award. It honours the achievements of an outstanding leader in the retail financial services industry who has contributed significantly to the transformation of his or her financial institution as well as making a strong impact on the country and on the industry. It also recognises significant achievements over the person’s whole career, his/her inspirational thought leadership towards the bank and the entire industry.

1. 1. Retail Finance Person of the Year, Global
2. 2. Retail Finance Person of the Year, Asia Pacific
3. 3. Retail Finance Person of the Year, Middle East
4. 4. Retail Finance Person of the Year, Africa