Past Winners (2020-2003)
The Best Digital Finance Institution
| 2019 | Ant Financial Services Group (China) | |
| 2018 | Ant Financial Services Group (China) |
The Best Retail Bank in Asia Pacific
The highest award for retail financial services in the Asia Pacific region. Retail players have to outperform not only national competitors, but also regional peers in the overall scorecard
| 2023 | China Construction Bank | |
| 2022 | CCB (China) | |
| 2021 | Ping An Bank (China) | |
| 2020 | China Merchants Bank (China) | |
| 2019 | CTBC Bank (Taiwan) | |
| 2018 | China Merchants Bank (China) |  |
| 2017 | Shinhan Bank (Korea) | |
| 2016 | DBS (Singapore) | |
| 2015 | Westpac (Australia) | |
| 2013 | Standard Chartered Bank (Hong Kong) | |
| 2012 | Standard Chartered Bank (Hong Kong) | |
| 2011 | Commonwealth Bank of Australia | |
| 2010 | Commonwealth Bank of Australia | |
| 2009 | Public Bank (Malaysia) | |
| 2008 | HSBC (Hong Kong) | |
| 2007 | Westpac Banking Corp (Australia) | |
| 2006 | Hang Seng Bank (Hong Kong) | |
| 2005 | HSBC (Hong Kong) | |
| 2004 | Standard Chartered Bank (Singapore) |
The Best Retail Bank in the Middle East
The highest award for retail financial services in the Middle East, which currently comprises six countries - Saudi Arabia, UAE, Kuwait, Qatar and Bahrain and Oman. Retail players have to outperform not only national competitors, but also regional peers.
| 2023 | ADCB | |
| 2022 | Emirates NBD (UAE) | |
| 2020 | Emirates NBD (UAE) | |
| 2019 | Emirates NBD (UAE) | |
| 2018 | Emirates NBD (UAE) | |
| 2015 | Emirates NBD (UAE) | |
| 2012 | Abu Dhabi Commercial Bank (UAE) | |
| 2011 | Al Rajhi Bank (KSA) | |
| 2010 | Abu Dhabi Commercial Bank (UAE) | |
| 2009 | Abu Dhabi Commercial Bank (UAE) | |
| 2008 | Al Rajhi Bank (KSA) | |
| 2007 | Al Rajhi Bank (KSA) |
The Best Islamic Retail Bank in the Middle East
| 2020 | Qatar Islamic Bank, Qatar |
Best Global Digital-Only Bank
| 2023 | WeBank |
The Best Retail Bank in Central Asia
The highest award for retail financial services in Central Asia. Retail players have to outperform not only national competitors, but also regional peers.
| 2012 | Demir Bank (Kyrgyz Republic) | |
| 2010 | AsiaUniversalBank (Kyrgyz Republic) | |
| 2009 | AsiaUniversal Bank (Kyrgyz Republic) | |
| 2008 | Halyk Savings Bank of Kazakhstan (Kyrgyz Republic) | |
| 2007 | Halyk Savings Bank of Kazakhstan (Kyrgyz Republic) |
The Best Retail Bank in Africa
| 2022 | Nedbank (South Africa) | |
| 2018 | not placed | |
| 2017 | Nedbank (South Africa) | |
| 2016 | First Bank of Nigeria (Nigeria) | |
| 2015 | Nedbank (South Africa) | |
| 2014 | Standard Bank (South Africa) | |
| 2013 | ABSA (South Africa) | |
| 2012 | ABSA (South Africa) | |
The Best Digital Bank
| 2022 | Webank (China) | |
| 2021 | Webank (China) | |
| 2020 | Webank (China) | |
| 2019 | Webank (China) | |
| 2018 | Kakao Bank (Korea) | |
| 2017 | Shinhan Bank (Korea) | |
| 2016 | Jibun Bank (Japan) | |
| 2015 | Rakuten Bank (Japan) | |
| 2014 | not awarded | |
| 2013 | not awarded | |
| 2012 | Rakuten Bank (Japan) | |
| 2011 | Rakuten Bank (Japan) | |
| 2010 | Japan Net Bank (Japan) |
The Best Digital Bank in Africa
| 2018 | ‘ALAT’ by Wema (Nigeria) |
The Best Digital Bank in Asia Pacific
Recognises the best digital bank in digitising products and services, transforming the entire franchise through focus on organisational agility and simplification, brand equity, and the overall consumer experience.
| 2023 | WeBank | |
| 2022 | Webank (China) | |
| 2021 | WeBank (China) | |
| 2020 | WeBank | |
| 2019 | WeBank | |
| 2018 | Kakao Bank (Korea) | |
| 2017 | Shinhan Bank (Korea) |
The Best Digital Bank in Middle East
| 2020 | "Liv", Emirates NBD (UAE) | |
| 2019 | "Liv" by Emirates NBD (UAE) | |
| 2018 | "Liv" by Emirates NBD (UAE) |
The Best SME Bank
Recognises the leading bank in Asia Pacific in providing small business customers with credit, transactional and cash management services in the most cost-efficient manner.
| 2023 | WeBank | |
| 2022 | UOB (Singapore) | |
| 2021 | UOB (Singapore) | |
| 2020 | United Overseas Bank (Singapore) | |
| 2019 | UOB (Singapore) | |
| 2018 | OCBC (Singapore) | |
| 2017 | UOB (Singapore) | |
| 2016 | UOB (Singapore) | |
| 2015 | Alliance Bank (Malaysia) | |
| 2014 | China Merchants Bank (China) | |
| 2013 | Alliance Bank (Malaysia) | |
| 2012 | OCBC (Singapore) | |
| 2011 | UOB (Singapore) | |
| 2010 | ICICI (India) | |
| 2009 | HSBC (Hong Kong) | |
| 2008 | Kasikornbank (Thailand) | |
| 2007 | Kasikornbank (Thailand) | |
| 2006 | HSBC (Hong Kong) |
The Best Retail Bank in China
The highest award for retail financial services in China. China has been treated as a region on its own since 2005. Retail players have to outperform all peers in the country.
| 2022 | CCB (China) | |
| 2021 | Ping An Bank | |
| 2020 | China Merchants Bank | |
| 2019 | China Merchants Bank | |
| 2018 | China Merchants Bank | |
| 2017 | China Merchants Bank | |
| 2016 | China Merchants Bank | |
| 2015 | China Merchants Bank | |
| 2014 | China Merchants Bank | |
| 2013 | Industrial and Commercial Bank of China | |
| 2012 | China Merchants Bank | |
| 2011 | Industrial and Commercial Bank of China | |
The Best Regional Retail Business in the Asia Pacific
Awards the best institution that has a retail presence in more than three Asia Pacific countries.
| 2023 | Standard Chartered Bank | |
| 2019 | Standard Chartered Bank | |
| 2014 | HSBC | |
| 2013 | HSBC | |
| 2012 | Standard Chartered Bank | |
| 2011 | Citibank | |
| 2010 | Citibank | |
| 2009 | HSBC | |
| 2008 | Standard Chartered Bank | |
| 2007 | HSBC | |
| 2005 | Citibank |
The Most Improved Retail Bank in Asia Pacific, Middle East and Africa
Acknowledges the best improved franchise that has made a successful transformation into a full-fledged retail banking franchise
| 2020 | Bank of Shanghai (Asia Pacific) | |
| 2019 | People's Bank | |
| 2018 | Ping An Bank (Asia Pacific) | |
| 2017 | China CITIC Bank (Asia Pacific) | |
| 2016 | Security Bank (Asia Pacific) | |
| 2015 | Asia Commercial Bank (Asia Pacific) | |
| 2015 | Ahli Bank of Kuwait (Middle East) | |
| 2015 | Barclays Africa (Africa) | |
| 2014 | Mashreq Bank (Middle East) | |
| 2014 | Nedbank (Africa) | |
| 2013 | NAB (Asia Pacific) | |
| 2012 | Panin Bank (Asia Pacific) | |
| 2010 | Maybank (Asia Pacific) | |
The Best Wealth Management in Asia Pacific
The highest award for wealth management (affluent segment) in the Asia Pacific. Players have to outperform all peers in the region.
| 2023 | Industrial and Commercial Bank of China | |
| 2022 | China Merchants Bank, China | |
| 2020 | China Merchants Bank, China | |
| 2019 | Citibank, Hong Kong |
Australia
| 2018 | Westpac | |
| 2017 | Westpac | |
| 2016 | Westpac | |
| 2015 | Westpac | |
| 2014 | CBA | |
| 2013 | CBA | |
| 2012 | CBA | |
| 2011 | CBA | |
| 2010 | CBA | |
| 2009 | ANZ | |
| 2008 | ANZ | |
| 2007 | Westpac | |
| 2006 | CBA |
Bangladesh
| 2021 | Islami Bank Bangladesh Limited | |
| 2018 | Eastern Bank | |
| 2017 | Eastern Bank | |
| 2016 | Eastern Bank | |
| 2015 | Eastern Bank | |
| 2014 | Eastern Bank | |
| 2013 | Eastern Bank | |
| 2012 | Standard Chartered Bank | |
| 2011 | BRAC Bank | |
| 2010 | Sonali Bank | |
| 2009 | Janata Bank | |
| 2008 | Standard Chartered Bank | |
| 2007 | Sonali Bank | |
| 2006 | Sonali Bank |
Brunei
| 2023 | Baiduri Bank | |
| 2022 | Bank Islam Brunei Darussalam | |
| 2021 | Bank Islam Brunei Darussalam | |
| 2020 | Bank Islam Brunei Darussalam (BIBD) | |
| 2019 | Bank Islam Brunei Darussalam BIBD | |
| 2018 | Bank Islam Brunei Darussalam BIBD | |
| 2017 | Bank Islam Brunei Darussalam BIBD | |
| 2016 | Bank Islam Brunei Darussalam BIBD | |
| 2015 | Bank Islam Brunei Darussalam BIBD | |
| 2014 | Bank Islam Brunei Darussalam BIBD | |
| 2013 | Bank Islam Brunei Darussalam BIBD | |
| 2012 | Baiduri Bank | |
| 2011 | HSBC | |
| 2010 | Standard Chartered Bank | |
| 2009 | Standard Chartered Bank | |
| 2008 | Standard Chartered Bank | |
| 2007 | HSBC | |
| 2006 | HSBC | |
| 2005 | HSBC | |
| 2004 | HSBC |
China
| 2023 | • Best City-Commercial Retail Bank - Bank of Beijing | |
| • Best Mega -Retail Bank - China Construction Bank | ||
| • Best Retail Bank - China Construction Bank | ||
| 2022 | • Best Mega Retail Bank - China Construction Bank | |
| • Best Joint Stock Retail Bank - Ping An Bank | ||
| • Best City Commercial Retail Bank - Bank of Beijing | ||
| • Best Digital Bank in China -WeBank | ||
| 2021 | • Best Mega Retail Bank - China Construction Bank | |
| • Best Joint Stock Retail Bank - Ping An Bank | ||
| • Best City Commercial Retail Bank - Bank of Beijing | ||
| • Best Digital Bank in China -WeBank | ||
| 2020 | • Best Mega Retail Bank - Industrial and Commercial Bank of China | |
| • Best Joint Stock Retail Bank - China Merchants Bank | ||
| • Best City Commercial Retail Bank - Bank of Beijing | ||
| • Most Improved Retail Bank -Bank of Shanghai | ||
| 2019 | Best Retail Bank - China Merchants Bank | |
| • Best Mega Retail Bank in China - Industrial and Commercial Bank of China | ||
| • Best Joint Stock Retail Bank - China Merchants Bank | ||
| • Best City Commercial Retail Bank - Bank of Beijing | ||
| • Most Improved Retail Bank in China -Bank of Shanghai | ||
| 2018 | Best Retail Bank - China Merchants Bank | |
| • Best Mega Retail Bank in China - China Construction Bank | ||
| • Best Joint Stock Retail Bank - China Merchants Bank | |
|
| • Best City Commercial Retail Bank - Bank of Beijing | ||
| • Most Improved Retail Bank in China - Ping An Bank | ||
| 2017 | Best Retail Bank - China Merchants Bank | |
| • Best Mega Retail Bank - China Construction Bank | ||
| • Best Joint Stock Retail Bank - China Merchants Bank | ||
| • Best City Commercial Retail Bank - Bank of Beijing | |
|
| • Most Improved Retail Bank - China CITIC Bank | |
|
| 2016 | Best Retail Bank - China Merchants Bank | |
| • Best Mega Retail Bank - China Construction Bank | |
|
| • Best Joint Stock Retail Bank - China Merchants Bank | ||
| • Best City Commercial Retail Bank - Bank of Beijing | ||
| • Most Improved Retail Bank -China CITIC Bank | ||
| 2015 | Best Retail Bank - China Merchants Bank | |
| • Best Large-Scale Retail Bank - China Construction Bank | |
|
| • Best Joint Stock Retail Bank - China Merchants Bank | ||
| • Best City Commercial Retail Bank - Bank of Beijing | ||
| • Most Improved Retail Bank -Bank of Shanghai | ||
| 2014 | Best Retail Bank - China Merchants Bank | |
| • Best Joint Stock Retail Bank - China Merchants Bank | |
|
| • Best City Commercial Retail Bank - Bank of Beijing | |
|
| • Best Foreign Retail Bank - HSBC | |
|
| • Best Large-scale Retail Bank - ICBC | |
|
| 2013 | Best Retail Bank - ICBC | |
| • Best Large-scale Retail Bank - ICBC | |
|
| • Best Joint Stock Retail Bank - China Merchants Bank | ||
| • Best City Commercial Retail Bank - Bank of Beijing | ||
| • Best Foreign Retail Bank - HSBC | |
|
| 2012 | Best Retail Bank - China Merchants Bank | |
| • Best Joint Stock Retail Bank - China Merchants Bank | |
|
| • Best City Commercial Retail Bank - Bank of Beijing | |
|
| • Best Foreign Retail Bank - HSBC | |
|
| • Best Large-scale Retail Bank - ICBC | ||
| 2011 | Best Retail Bank - Industrial and Commercial Bank of China | |
| • Best Large-Scale Retail Bank - Industrial and Commercial Bank of China | |
|
| • Best Joint Stock Retail Bank - China Merchants Bank | ||
| • Best City Commercial Retail Bank - Bank of Beijing | |
|
| • Best Foreign Retail Bank - HSBC China | |
|
| 2010 | Best Retail Bank - Industrial and Commercial Bank of China | |
| • Best Large-Scale Retail Bank - Industrial and Commercial Bank of China | |
|
| • Best Joint Stock Retail Bank - China Merchants Bank | |
|
| • Best City Commercial Retail Bank - Bank of Beijing | |
|
| • Best Foreign Retail Bank - HSBC China | |
|
| 2009 | Best Retail Bank - China Merchants Bank | |
| • Best Mega Retail Bank - Industrial and Commercial Bank of China | ||
| • Best Joint Stock Retail Bank - China Merchants Bank | |
|
| • Best City Commercial Retail Bank - Bank of Beijing | |
|
| • Best Foreigh Retail Bank - HSBC | |
|
| 2008 | Best Retail Bank - Industrial and Commercial Bank of China | |
| • Best Mega Retail Bank - Industrial and Commercial Bank of China | ||
| • Best Joint Stock Retail Bank - China Merchants Bank | ||
| • Best City Commercial Retail Bank - Bank of Shanghai | ||
| • Best Foreign Retail Bank - Standard Chartered Bank | |
|
| 2007 | Best Retail Bank - China Merchants Bank | |
| • Best State-Owned Retail Bank- Industrial and Commercial Bank of China | ||
| • Best Joint Stock Retail Bank- China Merchants Bank | ||
| • Best City Commercial Retail Bank- Bank of Shanghai | ||
| • Best Foreign Retail Bank- Bank of East Asia (Hong Kong) | ||
| 2006 | Best Retail Bank - China Merchants Bank | |
| • Best Retail Bank (State-owned) - Industrial and Commercial Bank of China | ||
| • Best Joint Stock Retail Bank - China Merchants Bank | ||
| • Best City Commercial Bank - Bank of Shanghai | ||
| • Best Foreign Bank - HSBC (China) | ||
| 2005 | Best Retail Bank - Industrial and Commercial Bank of China | |
| • Best Joint Stock Retail Bank in China - China Merchants Bank | ||
| 2004 | Best Retail Bank - Industrial and Commercial Bank of China |
Hong Kong
| 2023 | Best Retail Bank - Bank of China (Hong Kong) | |
| 2022 | Best Retail Bank - Standard Chartered Bank (Hong Kong) | |
| Best Digital Banking Services - Standard Chartered Bank (Hong Kong) | ||
| 2021 | Best Retail Bank - Standard Chartered Bank (Hong Kong) | |
| 2020 | Best Retail Bank - Standard Chartered Bank (Hong Kong) | |
| Best Digital Bank - Standard Chartered Bank (Hong Kong) | ||
| Best SME Bank - HSBC | ||
| 2019 | Bank of China (Hong Kong) | |
| 2018 | Bank of East Asia | |
| 2017 | Standard Chartered Bank | |
| 2016 | Bank of China | |
| 2015 | Bank of China | |
| 2014 | Standard Chartered Bank | |
| 2013 | Standard Chartered Bank | |
| 2012 | Standard Chartered Bank | |
| 2011 | HSBC | |
| 2010 | HSBC | |
| 2009 | Hang Seng Bank | |
| 2008 | HSBC | |
| 2007 | HSBC | |
| 2006 | Hang Seng Bank | |
| 2005 | HSBC | |
| 2004 | Standard Chartered Bank | |
| 2003 | HSBC |
India
| 2023 | ICICI Bank | |
| 2022 | ICICI Bank | |
| 2021 | ICICI Bank | |
| 2020 | ICICI Bank | |
| 2019 | ICICI Bank | |
| 2018 | ICICI Bank | |
| 2017 | ICICI Bank | |
| 2016 | ICICI Bank | |
| 2015 | ICICI Bank | |
| 2014 | ICICI Bank | |
| 2013 | HDFC Bank | |
| 2012 | HDFC Bank | |
| 2011 | not awarded | |
| 2010 | not awarded | |
| 2009 | HDFC Bank | |
| 2008 | HDFC Bank | |
| 2007 | HDFC Bank | |
| 2006 | ICICI Bank | |
| 2005 | ICICI Bank | |
| 2004 | ICICI Bank | |
| 2003 | ICICI Bank |
Indonesia
| 2022 | Bank Rakyat Indonesia (BRI) | |
| 2020 | Bank Rakyat Indonesia (BRI) | |
| 2019 | Bank Rakyat Indonesia | |
| 2018 | Bank Central Asia | |
| 2017 | Bank Central Asia | |
| 2015 | Bank Mandiri | |
| 2014 | Bank Central Asia | |
| 2013 | Bank Central Asia | |
| 2012 | Bank Central Asia | |
| 2011 | Bank Central Asia | |
| 2010 | Bank Mandiri | |
| 2009 | Bank Central Asia | |
| 2008 | Bank Central Asia | |
| 2007 | Bank Central Asia | |
| 2006 | Bank Central Asia | |
| 2005 | Bank Central Asia | |
| 2004 | Bank Central Asia | |
| 2003 | Lippo Bank |
Japan
| 2018 | Rakuten Bank | |
| 2017 | Best Mega Retail Bank - Bank of Tokyo-Mitsubishi UFJ | |
| • Best Regional Commercial Retail Bank - Resona Bank | ||
| • Best Digital Only Retail Bank - Jibun Bank | |
|
| 2012 | Sumitomo Mitsui Banking Cooperation | |
| 2011 | Sumitomo Mitsui Banking Corporation | |
| 2010 | Shinsei Bank | |
| 2009 | Shinsei Bank | |
| 2008 | Mizhuo Bank | |
| 2007 | Sumitomo Mitsui Banking Corporation | |
| 2006 | Shinsei Bank | |
| 2005 | Shinsei Bank | |
| 2004 | Citibank |
Korea
| 2021 | Kakaobank | |
| 2020 | Best Retail Bank - Hana Bank | |
| Best Digital Bank - Hana Bank | ||
| 2019 | Shinhan Bank | |
| 2018 | KEB Hana Bank | |
| 2017 | Shinhan Bank | |
| 2016 | Shinhan Bank | |
| 2015 | Shinhan Bank | |
| 2014 | Shinhan Bank | |
| 2013 | Shinhan Bank | |
| 2012 | Shinhan Bank | |
| 2011 | Hana Bank | |
| 2010 | Shinhan Bank | |
| 2009 | Shinhan Bank | |
| 2008 | Kookmin Bank | |
| 2007 | Kookmin Bank | |
| 2006 | Kookmin Bank | |
| 2005 | Kookmin Bank | |
| 2004 | Kookmin Bank | |
| 2003 | Kookmin Bank |
Malaysia
| 2023 | CIMB Bank | |
| 2022 | RHB | |
| 2021 | Maybank | |
| 2020 | CIMB Bank | |
| 2019 | CIMB Bank | |
| 2018 | CIMB Bank | |
| 2017 | CIMB Bank | |
| 2016 | Public Bank | |
| 2015 | Maybank | |
| 2014 | Maybank | |
| 2013 | Maybank | |
| 2012 | Public Bank | |
| 2011 | Maybank | |
| 2010 | Public Bank | |
| 2009 | Public Bank | |
| 2008 | Public Bank | |
| 2007 | HSBC | |
| 2006 | Public Bank | |
| 2004 | Public Bank | |
| 2003 | Citibank |
New Zealand
| 2015 | Westpac New Zealand |
Pakistan
| 2020 | Habib Bank Limited | |
| 2019 | Habib Bank | |
| 2018 | Habib Bank | |
| 2017 | Habib Bank | |
| 2016 | Habib Bank | |
| 2015 | Habib Bank | |
| 2014 | National Bank of Pakistan | |
| 2013 | Habib Bank | |
| 2012 | Habib Bank | |
| 2011 | Allied Bank | |
| 2010 | United Bank | |
| 2009 | Muslim Commercial Bank | |
| 2008 | Standard Chartered Bank | |
| 2007 | Standard Chartered Bank | |
| 2006 | Askari Commercial Bank | |
| 2005 | Askari Commercial Bank | |
| 2004 | Askari Commercial Bank |
Philippines
| 2023 | Union Bank of the Philippines | |
| 2021 | Union Bank of the Philippines | |
| 2020 | UnionBank | |
| 2019 | Security Bank | |
| 2018 | Security Bank | |
| 2017 | BDO Unibank | |
| 2016 | BDO Unibank | |
| 2015 | Bank of the Philippine Islands | |
| 2014 | Bank of the Philippine Islands | |
| 2013 | BDO Unibank | |
| 2012 | BDO Unibank | |
| 2011 | Bank of the Philippine Islands | |
| 2010 | Bank of the Philippine Islands | |
| 2009 | Bank of the Philippine Islands | |
| 2008 | Bank of the Philippine Islands | |
| 2007 | Bank of the Philippine Islands | |
| 2006 | Bank of the Philippine Islands | |
| 2005 | Bank of the Philippine Islands | |
| 2004 | Bank of the Philippine Islands | |
| 2003 | Bank of the Philippine Islands |
Singapore
| 2023 | Best Retail Bank - UOB | |
| 2022 | Best Retail Bank - United Overseas Bank | |
| Best SME Bank - United Overseas Bank | ||
| 2021 | Best Retail Bank - United Overseas Bank | |
| Best SME Bank - United Overseas Bank | ||
| 2020 | United Overseas Bank | |
| 2019 | DBS | |
| 2018 | DBS | |
| 2017 | DBS | |
| 2016 | DBS | |
| 2015 | DBS | |
| 2014 | UOB | |
| 2013 | OCBC | |
| 2012 | UOB | |
| 2011 | UOB | |
| 2010 | OCBC | |
| 2009 | OCBC | |
| 2008 | Citibank | |
| 2007 | DBS | |
| 2006 | DBS | |
| 2005 | DBS | |
| 2004 | DBS |
Sri Lanka
| 2023 | Best Retail Bank - Hatton National Bank | |
| 2022 | Hatton National Bank | |
| 2021 | Best Retail Bank - People’s Bank | |
| Best Digital Bank - People’s Bank | ||
| 2020 | Hatton National Bank | |
| 2019 | People’s Bank | |
| 2018 | Hatton National Bank | |
| 2017 | Hatton National Bank | |
| 2016 | Hatton National Bank | |
| 2015 | Hatton National Bank | |
| 2014 | Standard Chartered Bank | |
| 2013 | Hatton National Bank | |
| 2012 | Hatton National Bank | |
| 2011 | Hatton National Bank | |
| 2010 | Hatton National Bank | |
| 2009 | Hatton National Bank | |
| 2008 | Hatton National Bank | |
| 2007 | Standard Chartered Bank | |
| 2006 | HSBC |
Taiwan
| 2023 | Best Retail Bank - CTBC Bank | |
| 2022 | Best Retail Bank - CTBC Bank | |
| Best Wealth Management Bank - HSBC | ||
| 2021 | CTBC Bank | |
| 2020 | CTBC Bank | |
| 2019 | CTBC | |
| 2018 | CTBC | |
| 2017 | CTBC | |
| 2016 | CTBC | |
| 2015 | CTBC | |
| 2014 | CTBC | |
| 2013 | Chinatrust Commercial | |
| 2012 | Chinatrust | |
| 2011 | Chinatrust Commercial | |
| 2010 | Citibank | |
| 2009 | Cathay United Bank | |
| 2008 | Chinatrust Commercial | |
| 2007 | Taishin International | |
| 2006 | Taishin International | |
| 2005 | Chinatrust Commercial | |
| 2004 | Chinatrust Commercial | |
| 2003 | Chinatrust Commercial |
Thailand
| 2021 | Kasikornbank | |
| 2022 | Kasikornbank | |
| 2021 | Kasikornbank | |
| 2020 | Kasikornbank | |
| 2019 | Kasikornbank | |
| 2018 | Kasikornbank | |
| 2017 | Kasikornbank | |
| 2016 | Kasikornbank | |
| 2015 | Kasikornbank | |
| 2014 | Kasikornbank | |
| 2013 | Kasikornbank | |
| 2012 | Kasikornbank | |
| 2011 | Kasikornbank | |
| 2010 | Kasikornbank | |
| 2009 | Siam Commercial Bank | |
| 2008 | Siam Commercial Bank | |
| 2007 | Siam Commercial Bank | |
| 2006 | Siam Commercial Bank | |
| 2005 | Siam Commercial Bank | |
| 2004 | Bangkok Bank | |
| 2003 | Bangkok Bank |
Vietnam
| 2023 | Best Retail Bank - Techcombank | |
| 2022 | Best Retail Bank - BIDV | |
| 2021 | Best Deposit Product - VietinBank | |
| Best Mobile Banking Service - VietinBank | ||
| Best SME Bank - VietinBank | ||
| Best Retail Bank - BIDV | ||
| Best Digital Bank - TP Bank | ||
| Most Improved Retail Bank - MB Bank | ||
| 2020 | Best Retail Bank - Vietcombank | |
| Best Digital Bank - TP Bank | ||
| Best SME Bank - Techcombank | ||
| 2019 | BIDV | |
| 2018 | BIDV | |
| 2017 | BIDV | |
| 2016 | BIDV | |
| 2015 | BIDV | |
| 2014 | Vietcombank | |
| 2013 | ANZ | |
| 2012 | Sacombank | |
| 2011 | Sacombank | |
| 2010 | Sacombank | |
| 2009 | ANZ | |
| 2008 | ANZ | |
| 2007 | HSBC | |
| 2006 | ACB | |
| 2005 | ANZ | |
| 2004 | ANZ |
Bahrain
| 2018 | not awarded | |
| 2017 | Ahli United Bank | |
| 2016 | not awarded | |
| 2015 | not awarded | |
| 2014 | Standard Chartered Bank Bahrain | |
| 2013 | Ahli United Bank | |
| 2012 | not awarded | |
| 2011 | National Bank of Bahrain |
Kuwait
| 2019 | Al Ahli Bank of Kuwait | |
| 2018 | Al Ahli Bank of Kuwait | |
| 2017 | Al Ahli Bank of Kuwait | |
| 2016 | Al Ahli Bank of Kuwait | |
| 2015 | Gulf Bank | |
| 2014 | Kuwait Finance House | |
| 2013 | Gulf Bank | |
| 2012 | not awarded | |
| 2011 | Gulf Bank | |
| 2010 | Kuwait Finance House | |
| 2009 | Kuwait Finance House | |
| 2008 | Kuwait Finance House | |
| 2007 | Gulf Bank |
Oman
| 2017 | National Bank of Oman | |
| 2014 | Bank Muscat | |
| 2013 | National Bank of Oman | |
United Arab Emirates
| 2023 | Best Retail Bank - ADCB | |
| 2022 | Best Retail Bank - Emirates NBD | |
| Best Digital-Only Bank - Mashreq Neo | ||
| 2020 | Best Retail Bank - Emirates NBD | |
| Best Digital Bank - Emirates NBD | ||
| 2019 | Emirates NBD | |
| 2018 | Emirates NBD | |
| 2017 | Emirates NBD | |
| 2016 | ADCB | |
| 2015 | ADCB | |
| 2014 | ADCB | |
| 2013 | Emirates NBD | |
| 2011 | ADCB | |
| 2010 | ADCB | |
| 2009 | ADCB | |
| 2008 | ADCB | |
| 2007 | National Bank of Dubai |
Qatar
| 2022 | Best Retail Bank - Qatar Islamic Bank | |
| Best SME Bank - Qatar Islamic Bank | ||
| 2020 | Best Retail Bank - Commercial Bank of Qatar | |
| Best Digital Bank - Qatar Islamic Bank | ||
| Best Islamic Retail Bank - Qatar Islamic Bank | ||
| Best SME Bank - Qatar Islamic Bank | ||
| 2019 | Commercial Bank of Qatar | |
| 2018 | Commercial Bank of Qatar | |
| 2017 | Commercial Bank of Qatar | |
| 2016 | Qatar National Bank | |
| 2015 | Commercial Bank of Qatar | |
| 2014 | Doha Bank | |
| 2013 | Commercial Bank of Qatar | |
| 2011 | Qatar National Bank | |
| 2009 | Qatar National Bank | |
| 2008 | Qatar National Bank | |
| 2007 | Commercial Bank of Qatar |
Saudi Arabia
| 2018 | not awarded | |
| 2017 | Alawwal Bank | |
| 2015 | Samba Financial Group | |
| 2014 | Samba Financial Group | |
| 2013 | Samba Financial Group | |
| 2011 | Al Rajhi Bank | |
| 2010 | Samba Financial Group | |
| 2009 | Al Rajhi Bank | |
| 2008 | Al Rajhi Bank | |
| 2007 | Al Rajhi Bank |
Republic of Kazakhstan
| 2013 | Halyk Bank | |
| 2011 | Kazkommertsbank | |
| 2010 | Halyk Bank | |
| 2008 | Halyk Savings Bank | |
Kyrgyz Republic
| 2013 | Demir bank | |
| 2011 | Demir Bank | |
| 2010 | AsiaUniversalBank | |
| 2009 | AsiaUniversalBank | |
| 2008 | AsiaUniversalBank | |
Kenya
| 2018 | not awarded | |
| 2017 | not awarded | |
| 2016 | not awarded | |
| 2015 | Barclays Bank | |
| 2014 | Equity Bank | |
| 2013 | Kenya Commercial | |
| 2012 | Kenya Commercial Bank | |
| 2011 | Barclays Bank |
Ghana
| 2023 | Standard Chartered Ghana | |
| 2015 | Ecobank Ghana | |
Nigeria
| 2023 | Access Bank | |
| 2022 | Access Bank | |
| 2018 | First Bank of Nigeria | |
| 2017 | not awarded | |
| 2016 | not awarded | |
| 2015 | First Bank of Nigeria | |
| 2014 | First Bank of Nigeria | |
| 2013 | First Bank of Nigeria | |
| 2012 | First Bank of Nigeria | |
| 2011 | First Bank of Nigeria |
South Africa
| 2022 | Nedbank | |
| 2017 | Nedbank | |
| 2016 | Barclays Africa | |
| 2015 | Nedbank | |
| 2014 | Standard Bank | |
| 2013 | Standard Bank | |
| 2012 | Absa Bank | |
| 2011 | Absa Bank | |
Tanzania
| 2023 | CRDB Bank | |
| 2015 | NBC Tanzania | |
Zambia
| 2018 | not awarded | |
| 2017 | Barclays Bank Zambia | |
Jordan
| 2018 | not awarded |
| 2017 | not awarded |
| 2016 | not awarded |
| 2015 | not awarded |
| 2014 | Arab Bank |
| 2013 | Arab Bank |
| 2011 | Housing Bank for Trade and Finance |
| 2010 | Arab Bank |
Egypt
| 2023 | National Bank of Egypt | |
| 2022 | National Bank of Egypt | |
| 2020 | National Bank of Egypt | |
| 2019 | National Bank of Egypt |
Cambodia
| 2023 | Best Retail Bank - Canadia Bank | |
| 2021 | Canadia Bank | |
| 2020 | Canadia Bank |
The Best Savings Account Product
We believe that the deposits business is a demonstration of an institution's strength in terms of franchise and retail distribution channels, as well as its proximity to customers and their ability to effectively sell a wide range of new and existing products in the local marketplace.
| 2023 | HSBC (Taiwan) | |
| 2020 | ICICI Bank (India) | |
| 2019 | Security Bank - "All Access account" | |
| 2018 | Standard Chartered Bank (Singapore) "MyWay Savings Account" | |
| 2017 | UOB (Singapore) ‘ONEAccount’ | |
| 2016 | OCBC (Singapore) ‘360Account’ | |
| 2015 | Barclays (Kenya) ‘Zidisha Bonus Savings Account’ | |
| 2014 | ANZ (Singapore)"Instant Interest Time Deposit" | |
| 2013 | Standard Chartered Bank (Hong Kong) | |
| 2012 | Standard Chartered Bank (Hong Kong) | |
| 2011 | Commonwealth Bank of Australia | |
| 2010 | Commonwealth Bank of Australia | |
| 2009 | Public Bank (Malaysia) | |
| 2008 | HSBC (Hong Kong) | |
| 2007 | Westpac Banking Corp (Australia) | |
| 2006 | Hang Seng Bank (Hong Kong) | |
| 2005 | HSBC (Hong Kong) | |
| 2004 | Standard Chartered Bank (Singapore) |
The Retail Payments Product of the Year
We believe that a successful retail payments project or product is one that enables real-time or offline, secure and end-to-end completion of low-value transactions for the largest possible number of customers and issues.
| 2018 | not awarded | |
| 2017 | not awarded | |
| 2016 | not awarded | |
| 2015 | not awarded | |
| 2014 | BPI My e-prepaid MasterCard | |
| 2013 | 'Mobile PayWay', Westpac ( Australia) | |
| 2011 | Standard Chartered (Singapore) | |
The Consumer Finance Product of the Year
We believe that consumer finance is a highly effective entry-level customer acquisition platform, but is successful only when a percentage of customers bring on board on and offline their re-current and long-term revolving credit, deposits and consumer finance relationship with low delinquency costs.
| 2019 | WeLab- "Wolaidai/WeLend/Maucash" | |
| 2018 | China Merchants Bank (China) ‘ Flash Loan 2.0’ | |
| 2017 | Vietnam Prosperity Bank (Vietnam) | |
| 2016 | Krung Sri Bank (Thailand) | |
| 2015 | not awarded | |
| 2014 | Emirates NBD (UAE) ‘Borrow Wisely’ | |
| 2013 | OCBC (Singapore) ‘EasyCredit’ | |
| 2012 | Adira Finance (Indonesia) | |
| 2011 | Commonwealth Bank of Australia | |
| 2008 | Citifinancial (Hong Kong) | |
| 2007 | Citifinancial (India) | |
| 2006 | GE Money (Singapore) |
The Credit Card Product of the Year
We believe that credit cards are highly effective customer acquisition platforms that must demonstrate the ability to convert its base into sticky and active users with low delinquency, supported by a robust analytics-based marketing and loyalty programme.
| 2023 | HSBC Traveler Card - HSBC Taiwan | |
| 2021 | Maybank “Grab”, Malaysia | |
| 2020 | E.SUN Bank – Only Card (Taiwan) | |
| 2019 | Emirates NBD - “U By Emaar” | |
| 2018 | Taishin International (Taiwan) ‘@GoGo Card’ | |
| 2017 | Standard Chartered Bank (Hong Kong) ‘Asia Miles MasterCard ‘ | |
| 2016 | ANZ (Singapore) ‘Optimum World Mastercard’ | |
| 2015 | Taishin International (Taiwan) ‘The Rose Card’ | |
| 2014 | Citibank (Singapore) ‘Citi PremierMiles Card’ | |
| 2013 | HSBC (Hong Kong) | |
| 2012 | Absa Bank (South Africa) | |
| 2011 | Citibank (Australia) | |
| 2010 | Bank Mandiri (Indonesia) | |
| 2009 | United Overseas Bank (Singapore) | |
| 2008 | Westpac (Australia) | |
| 2007 | Citibank (Singapore) | |
| 2006 | Taishin International Bank (Taiwan) | |
| 2005 | Union Bank of the Philippines (Philippines) | |
| 2004 | RHB Bank Berhad (Malaysia) | |
| 2003 | Citibank (India) |
The Automobile Lending Product of the Year
We believe that leaders in the automobile finance business are defined by their distribution model, be it digital, direct or agency driven, and the capability to acquire customers through market leading turnaround time and quality service, and whose assets demonstrate strong risk management over several market cycles.
| 2023 | Ping An Bank | |
| 2021 | ICICI Bank, India | |
| 2020 | Thanachart Bank - Worry Free Used Car (Thailand) | |
| 2019 | Thanachart Bank - "Auto Loan" | |
| 2018 | Ping An Bank (China) ‘Ping An Car Loans’ | |
| 2017 | Emirates NBD (UAE) | |
| 2016 | Metrobank (Philippines) | |
| 2015 | Emirates NBD (UAE) | |
| 2014 | Maybank (Malaysia) | |
| 2013 | Maybank (Malaysia) | |
| 2012 | DBS (Singapore) | |
| 2011 | Public Bank (Malaysia) | |
| 2010 | not awarded | |
| 2009 | Public Bank (Malaysia) | |
| 2008 | Maybank (Malaysia) | |
| 2007 | AmBank (Malaysia) | |
| 2006 | ICICI Bank (India) | |
| 2005 | BPI (Philippines) |
The Mortgage and Home Loan Product of the Year
We believe that a strong mortgage business is denoted by market share, volume and number of customers, ability to maintain spreads over economic cycles, strong customer equity portfolio and low delinquencies, supported by strong origination and customer support capabilities to achieve a profitable portfolio.
| 2023 | OCBC | |
| 2022 | OCBC Bank | |
| 2021 | E.SUN Bank, Taiwan | |
| 2020 | CTBC Bank – iMortgage (Taiwan) | |
| 2019 | United Overseas Bank - "UOB Home Solution" | |
| 2018 | Bank SinoPac (Taiwan) ‘Feng Yun Mortgage’ | |
| 2017 | China Merchants Bank (China) ‘Cloud Mortgage’ | |
| 2016 | CTBC (Taiwan)‘Housing Finance Management’ | |
| 2015 | State Bank of India (India) | |
| 2014 | Taishin Bank(Taiwan) | |
| 2013 | NAB (Australia) | |
| 2012 | Bank Negara Indonesia | |
| 2011 | ANZ (Vietnam) | |
| 2010 | Siam Commercial Bank (Thailand) | |
| 2009 | Kasikornbank (Thailand) | |
| 2008 | Bank of China (China) | |
| 2007 | Standard Chartered Bank (Hong Kong) | |
| 2006 | E.SUN (Taiwan) | |
| 2005 | Korea First Bank (Korea) |
The Remittance Product and Service of the Year
We believe that remittance services require the execution of large volumes of instantaneous global transfers for low value transactions at the lowest possible per transaction cost that is passed on as a value proposition to the largest number of customers possible.
| 2019 | Commercial Bank | |
| 2018 | Transferwise | |
| 2017 | WorldRemit | |
| 2016 | MoneyGram | |
| 2015 | MoneyGram | |
| 2014 | DBS Remit(Singapore) | |
| 2013 | ICICI Bank (India) | |
| 2011 | Banco de Oro (Philippines) | |
| 2010 | Western Union (Asia Pacific) | |
| 2009 | Western Union (Asia Pacific) | |
| 2008 | ICICI Bank (India) | |
| 2007 | ICICI Bank (India) |
The Digital Lending Product of the Year
We believe that a digital ¬ lending product incorporates innovative models in enhancing loan origination and decisioning, risk profile assessment, sourcing capital, while also providing a seamless experience to customers across a wide range of income segments.
| 2020 | PeopleFund (South Korea) | |
| 2019 | WeLab- "Wolaidai/WeLend/Maucash" | |
| 2018 | Yirendai (China) |
The Digital Wallet of the Year
| 2023 | Gcash | |
| 2020 | OVO (Indonesia) | |
| 2019 | LINE Pay - “LINE Pay Wallet” | |
| 2018 | Tencent Financial Technologies (China) ‘WeChat Pay’ |
The Business Model of the Year
We believe that successful business model is one that demonstrated sustainable revenue enhancement and diversification strategies. In doing so, it recognises innovative programmes to serve new or underserved customer segments utilising new or re-engineered products delivered through new or re-engineered delivery channels.
| 2020 | ICICI Bank (India) | |
| 2019 | Ping An Bank - "Comprehensive Finance Model" | |
| 2018 | WeLab (Hong Kong) |
Payment Merchant Services of the Year
| 2021 | Kasikornbank (Thailand) | |
| 2019 | Bank of East Asia - "i-Payment Hub" |
The Best Microfinance Product of the Year
| 2021 | Bank Rakyat (Indonesia) | |
| 2020 | Amartha (Indonesia) |
The Best Personal Loan Product of the Year
| 2021 | CIMB Bank, Philippines | |
| 2020 | FE Credit - Innovative Surrogate Personal Loan (Vietnam) |
The Best Savings Account Product of the Year
| 2020 | ICICI Bank's Retirement Solutions (India) |
Best Financial Asset/Market Trading Service
| 2021 | Hang Seng Bank, Hong Kong |
Best SME Loan/Financing Product
| 2023 | Alliance Bank Malaysia | |
| 2022 | Webank(China) | |
| 2021 | UBX Philippines’ SeekCap |
Best Deposit Product
| 2023 | HSBC Taiwan | |
| 2021 | au Jibun Bank, Japan |
Best Asset/Fund Management Product
| 2021 | CTBC Bank, Taiwan |
Best Beyond Banking Service
| 2021 | Alliance Bank, Malaysia |
Best Life Insurance Product
| 2023 | GREAT Term Guard - OCBC |
Best Foreign Exchange Service
| 2023 | ‘WealthFX Platform’ - Standard Chartered |
Best Digital Deposit Service
| 2021 | KEPT by Krungsri (Thailand) | |
| 2020 | Commercial Bank of Qatar (Qatar) – ‘My Goals’ |
Best Digital Self-Service Initiative/Application
| 2021 | CCB FT (China) |
Best ERP Integration Solution, Initiative/Application
| 2021 | Hang Seng Bank (China |
Best Deigital Robo-Advisory Service
| 2022 | OCBC Bank | |
| 2021 | Taipei Fubon Bank (Taiwan) | |
| 2020 | Taipei Fubon Bank (Taiwan) – ‘Nano Investment’ | |
| 2019 | Shinhan Bank (South Korea) – ‘SOL Rich’ | |
| 2018 | China Merchants Bank (China) – ‘ MachineGen’ |
The Best Cyber Security Implementation, Initiative, Application or Programme
Best Digital Account Opening/Customer On-boarding Initiative/Application
| 2021 | KEPT by Krungsri (Thailand) |
Best Customer Loyalty/Reward Initative
| 2023 | UOB Rewards+ , UOB | |
| 2021 | Taishin Bank (Taiwan) | |
| 2020 | Bank of Ayudhya (Thailand) |
Best Branch Innovation Initiative/Application
| 2021 | Ping An Bank (China) | |
| 2020 | Taipei Fubon Bank (Taiwan) – ‘ Family Branch’ |
Best Big Data/AI/ML Initiative/Application
| 2023 | Best Big Data and Analytics Initiative – Bank of China (Hong Kong) | |
| 2021 | WeBank (China) | |
| 2020 | Bank of China (Hong Kong) – ‘Air Force Programme’ | |
| 2019 | ICBC (China) – ‘Flow Monitoring System’ | |
| 2018 | WeLab (Hong Kong) | |
Best Digital Customer Ecosystem Initiative/Application
| 2021 | ICICI Bank (India) | |
| 2020 | China Merchants Bank (China) – ‘ MachineGen’ | |
| 2019 | China Merhants Bank (China) – ‘CMB Life’ |
Best Digital Banking Service
| 2023 | Ping An Bank |
Best Digital Business Model Initiative/Application
| 2023 | Techcombank- Inspire (Vietnam) | |
| 2021 | Lexin (China) | |
| 2020 | UOB (Singapore) | |
| 2019 | Ping An Bank (China) |
Best Mobile Banking Service
The best mobile initiative, application or programme offers a wide range of relevant functionalities and financial and non financial features to acquire a maximum number of active users while ensuring high-level security and outstanding user experience.
| 2023 | Kasikornbank (Thailand) | |
| 2021 | Kasikornbank “K PLUS” (Thailand) | |
| 2020 | Hang Seng Bank (Hong Kong) | |
| 2019 | ICICI Bank (India) – ‘iMobile’ | |
| 2018 | DBS (Singapore) – ‘POSB Smart Buddy’ | |
Best Integrated E-Commerce and Finance Initiative/Application
The best e-commerce propositions are able to successfully connect digital marketplaces with value added lending and payments services in the most seamless and accessible way.
| 2021 | ICBC (China) | |
| 2019 | Alibaba Group | |
| 2018 | Rakuten Ichiba (Japan) |
Best Social Media Engagement Initiative/Application
We believe that a successful social media initiative application or programmes engage in new ways of communication, and the distribution of financial services and products to create not only trust, responsiveness and loyalty but also better leads generation and conversion of new customers.
| 2023 | Ping An Bank | |
| 2022 | UnionBank of the Philippines | |
| 2021 | CTBC LINE (Taiwan) | |
| 2020 | CTBC Bank (Taiwan) – ‘ LINE Business Connect’ | |
| 2019 | CTBC Bank (Taiwan) – ‘ LINE Business Connect’ | |
| 2018 | HDFC Bank (India) – ‘Bank OnChat’ | |
| 2017 | Taishin International (Taiwan) | |
| 2016 | Kotak Mahindra (India) – ‘KAYPAY and JIFI’ | |
| 2015 | Kotak Mahindra (India) ‘KAYPAY and JIFI’ |
Best Financial Inclusion Initiative/Application
We believe that a financial inclusion initiative, application or programme brings in more consumers into the financial system by providing alternative and innovative solutions to underserved segments in which credit and financial products are limited.
| 2022 | RCBC | |
| 2021 | GCash (Philippines) | |
| 2020 | FE Credit (Vietnam) – ‘Innovative Personal Loan’ | |
| 2019 | FINTQ (Philippines) – ‘KasamaKA’ | |
| 2018 | Paytm Payments Bank (India) | |
| 2017 | Hatton National Bank (Sri Lanka) | |
| 2016 | Bank Rakyat Indonesia | |
| 2015 | Bank Rakyat Indonesia | |
| 2014 | ICICI Bank (India) | |
| 2013 | Bank Rakyat Indonesia | |
| 2012 | Equity Bank (Kenya) | |
| 2011 | not awarded | |
| 2010 | State Bank of India (India) | |
| 2009 | not awarded | |
| 2008 | Bank Rakyat Indonesia |
Best Open Banking/API Initiative/Application
We believe that open application programming interfaces (APIs) are able to create powerful synergies between an institution's products and service propositions and its customers, exposing data and services externally and internally, to partners and mobile devices. Complete API management platforms are also able to maximise business value and deliver APIs that developers and business owners will support.
| 2022 | VietinBank (Vietnam) | |
| 2021 | Ping An Bank (China) | |
| 2020 | Woori Bank (South Korea) – ‘API Developer Portal/Comparison Site’ | |
| 2019 | ICICI Bank (India) – ‘Connected Banking’ | |
| 2018 | Taishin International (Taiwan) – TOCP and APROS’ |
Best Chatbot /Voice Banking Initiative /Application
We believe that successful chatbot services are not only able to interact with customers via multi lingual text and voice interfaces but offer highly relevant cost efficient proprietary services to its customers on top of a generic AI engine
| 2023 | WeBank (China) | |
| 2021 | Ping An Bank (China) | |
| 2020 | ICICI Bank (India) – ‘i-Pal’ | |
| 2019 | KEB Hana Bank (Korea) – ‘HAI 2.0’ | |
| 2018 | E.SUN Bank (Taiwan) – ‘Chatbot Financial Advisor’ |
Best Blockchain/DLT Initiative/Application
We believe that the best blockchain initiative, application or programme offers innovative use cases allowing network participants to do business in a direct, cost efficient manner.
| 2021 | China Merchants Bank (China) | |
| 2020 | WeBank (China) – ‘FISCO BCOS’ | |
| 2019 | WeBank (China) – ‘FISCO BCOS’ | |
| 2018 | KEB Hana Bank (South Korea) – ‘The Global Loyalty Network’ |
Best Digital Brand Campaign
The Asian Banker assesses the institution’s efforts to create a strong digital brand identity to build consumer mind share, persuade and realistically demonstrate the brand’s relevance to a customer’s daily life
| 2021 | GCash – “#FightCOVID19 Campaign” (Philippines) | |
| 2019 | Kasikornbank (Thailand) – ‘Kbank Live: Either Losing or Winning is a Plus’ | |
| 2018 | ICBC (China) – ‘Xiaobai’ |
Best Regtech/Compliance Initiative/Application
The best digital compliance initiative, application and programme effectively identifies, owns, manages and mitigates ethics and compliance risk in critical areas such as digital onboarding, e-KYC , authentication and identification of clients.
| 2019 | Taipei Fubon Bank (Taiwan) – ‘ Data- De-Identification’ | |
| 2018 | Maybank (Malaysia) – ‘Digital Account Opening’ |
Best Digital Lending Service
The best digital compliance initiative, application and programme effectively identifies, owns, manages and mitigates ethics and compliance risk in critical areas such as digital onboarding, e-KYC , authentication and identification of clients.
| 2018 | Alliance Bank (Malaysia) – ‘BizSmart’ |
Best Cyber Security Initiative/Application
We believe a successful cyber security risk management initiative must continuously address the evolving risks by demonstrating, on an enterprise level, the ability to identify and prevent instances of cyber frauds, thefts and intrusions to the bank’s network or systems while ensuring smooth and safe operations of the institutions.
| 2020 | Ping An Bank (China) – ‘Fraud Risk Management System’ | |
| 2019 | China Merchants Bank - “Libra Real-Time Decision System” | |
| 2018 | China Merchants Bank (China) – ‘Libra Real-Time Decision System’ |
The Best Data Analytics Initiative, Application or Programme
We believe that the application of data and analytics must demonstrate the ability to convert actionable information, gained from collecting, processing and analysing large data sets into, real business drivers, making an impact on the banks top and bottom line growth.
| 2019 | Industrial and Commercial Bank of China - “Decision Making on the Palm Fund Flow Monitoring System” | |
| 2018 | WeLab (Hong Kong) | |
The Best Digital Distribution Network Initiative, Application or Programme
We believe that the best distribution network are designed to maximising the scope of an institution's footprint through physical and digital channels to serve the transactional, advisory and product needs of the largest numbers of visitors in the most cost efficient manner, using both human and automated devices consistent with their brands.
| 2019 | Taishin International Bank | |
| 2018 | Bank of East Asia (Hong Kong) |
Best Digital Employee Engagement/Initiative
We believe that a well-run insitution builds inclusive workplace environments where flexibility, diversity and value-based behaviour is celebrated and rewarded to create a highly engaged digital front line workforce. The areas of assessment are: employee development, employee engagement (internal), performance/reward structure and employee involvement (external).
| 2021 | AmBank (Malaysia) | |
| 2019 | Ngern Tid Lor (Thailand) – ‘Empowering Grassroot Lives’ | |
| 2018 | Taishin International (Taiwan) – ‘Triple E Model’ |
Best IoT Initiative/Application
The best IoT initiative, application or programme creates elevated client engagement by meshing IoT with other emerging technologies to create powerful value propositions for new and existing clients, autonomous agents and market places.
| 2020 | Bank SinoPac (Taiwan) – ‘Sport Card and Fun Sport App’ | |
| 2018 | no qualifier |
The Best Productivity, Efficiency and Automation Initiative, Application or Programme
The best IoT initiative, application or programme creates elevated client engagement by meshing IoT with other emerging technologies to create powerful value propositions for new and existing clients, autonomous agents and market places.
| 2019 | Krungsri Bank - “Di-Sales” | |
| 2018 | CIMB Bank (Malaysia) | |
The Best Digital Retail Operational Risk Initiative, Application or Programme
We believe that a bank with a successful retail credit and operational risk management possesses: (a) an excellent on and off balance sheet position demonstrated by exceptional key credit risk ratios, and (b) processes for risk assessment, risk decision-making and risk control implementation to ensure proper measurement and mitigation of operational risk.
| 2018 | ICICI Bank (India) ‘RISE’ |
The Best Social Media Campaign Initiative, Application or Programme
| 2020 | CTBC Bank (Taiwan) |
Best Productivity, Efficiency, and Automation Initiative/Application
| 2023 | TPBank | |
| 2020 | OCBC Bank (Singapore) – ‘Application Journey with MyInfo’ | |
| 2019 | Krungsri Bank (Thailand) – ‘Di-Sales’ | |
| 2018 | CIMB Bank (Malaysia) | |
Best Frictionless Omni Channel Integration Initiative/Application
| 2021 | Taishin Bank (Taiwan) | |
| 2020 | Taishin Bank (Taiwan) | |
| 2019 | Ping An Bank (China) - ‘Retail outlet’ | |
| 2019 | Taishin Bank (Taiwan) | |
| 2018 | Bank of East Asia (Hong Kong) | |
| 2018 | JD Finance (China) | |
Best Frictionless Customer Experience Initiative/Application
| 2023 | Kasikornbank – ‘YouTrip – FX Game Changer’ | |
| 2020 | Cahthay United (Taiwan) – ‘KOPlay Insurance’ | |
| 2019 | CTBC Bank (Taiwan) – ‘LINE Business Connect/Customer Connect’ |
Best Frictionless Credit Evaluation Initiative/Application
The best digital compliance initiative, application and programme effectively identifies, owns, manages and mitigates ethics and compliance risk in critical areas such as digital onboarding, e-KYC , authentication and identification of clients.
| 2020 | WeLab (Hong Kong) | |
| 2019 | Du Xiaoman Financial (China) – ‘Panshi’ | |
| 2018 | UOB (Singapore) ‘Project G2’ |
The Best Robo Advisory Platform
We believe that successful automated adivsory platform is not only able to onboard customers into wealth management services in the most cost efficient and convenient way, but would also able to create new forms of customer value around advisory.
| 2019 | Shinhan Bank - "SOL Rich" | |
| 2018 | China Merchants Bank (China) ‘MachineGen’ |
The Best Frictionless Internet Banking Initiative, Application or Programme
We believe that the best Internet banking capability is one that enables customers to access information, conduct transactions or purchase financial products and services in the most intuitive and secure manner possible that is consistent with the lifestyle needs of the target customer, while at the same time enabling the bank to communicate its messages.
| 2018 | Emirates NBD (UAE) | |
| 2017 | CIMB Bank (Malaysia) | |
| 2016 | Westpac (Australia) | |
| 2015 | ICICI Bank (India) | |
| 2014 | HSBC (Australia) | |
| 2013 | Standard Chartered Bank (Singapore) | |
| 2012 | ICBC (China) | |
| 2011 | HSBC (Hong Kong) | |
| 2010 | Citibank (India) | |
| 2009 | Commonwealth Bank of Australia | |
| 2008 | HSBC (Hong Kong) | |
| 2007 | CTBC (Taiwan) | |
| 2006 | Shinsei Bank (Japan) | |
| 2005 | Bank of East Asia (Hong Kong) |
The Best Frictionless Mobile Payments Service
We believe that the best mobile payments service is one that demonstrates the use of the full range of current mobile device technologies for financial transactions and services, in the most intuitive and secure manner possible.
| 2018 | Paytm Payments Bank (India) | |
| 2017 | China Merchants Bank (China) | |
| 2016 | Emirates NBD (UAE) | |
| 2015 | not awarded | |
| 2014 | OCBC (Singapore) ‘Money In$ights’ | |
| 2013 | KEB Hana Bank (Korea) ‘ N-Wallet’ | |
| 2012 | Commonwealth Bank of Australia | |
| 2011 | Absa Bank (South Africa) | |
| 2010 | BPI (Philippines) | |
| 2009 | Kasikornbank (Thailand) | |
| 2008 | OCBC (Singapore) | |
| 2007 | Sumitomo Mitsui Banking Corp (Japan) |
The Best Frictionless Network Integration
A successful network integration is one that demonstrates efforts to integrate a diverse mix of network points to deliver services and products in the most consistent and unified manner possible, driven by business Intelligence, real-time data management, CRM, cross-channel implementation and channel cooperation.
| 2018 | JD Finance (China) | |
Best Frictionless Customer Relationship Management Initiative/Application
We believe that a well-run customer relationship management includes customer loyalty, customer advocacy and retention initiatives, sales processes as well as all initiatives around customer relationship management at the front, middle and back office.
| 2020 | Standard Chartered Bank (Hong Kong) | |
| 2019 | Kasikornbank (Thailand) – ‘Loyalty Card on K-Plus’ | |
| 2018 | China CITIC Bank (China) | |
| 2017 | HDFC Bank (India) | |
| 2016 | Citibank (Hong Kong) | |
| 2015 | Westpac (Australia) |
Retail Finance Person of the Year’ award is the only individual award recognised under this programme and the only award of its kind in the Asia Pacific, Africa and Middle East. Very few candidates will ever qualify for this prestigious career-recognising award. It honours the achievements of an outstanding leader in the retail financial services industry who has contributed significantly to the transformation of his or her financial institution as well as making a strong impact on the country and on the industry. It also recognises significant achievements over the person’s whole career, his/her inspirational thought leadership towards the bank and the entire industry, and his/her effort to invest in staff development.
Retail Finance Person of the Year
| 2023 | Mr. Samir Subberwal, Managing Director & Head, Consumer, Private, Business Banking & Digital Banks, Asia at Standard Chartered Bank | |
| 2022 | Ms. Supaneewan Chutrakul, Executive Vice President of KASIKORNBANK. | |
| 2021 | Mr. Anup Bagchi, Executive Director, ICICI Bank (Asia Pacific) | |
| 2020 | Ms. Mary Huen, CEO, Standard Chartered Bank (Hong Kong) | |
| 2019 | Mr. Samir Gupta - CIMB Bank | |
| 2019 | Ms. Stewart Lockie - Al Ahli Bank of Kuwait | |
| 2018 | Ms. Jocelyne Chahwan, Head of Retail Banking, BLOM Bank (Middle East) | |
| 2018 | Mr. Vincent Hui, Head of Personal Banking Division, Bank of East Asia (Asia Pacific) | |
| 2017 | Ms. Feng Lihua, Deputy to President, Bank of Bejing (Asia Pacific) | |
| 2017 | Ms. Heba Ali Al-Tamimi, General Manager, Group Retail Banking, Qatar National Bank (Middle East) | |
| 2016 | Mr. Jahja Setiaatmadja, President Director, Bank Central Asia (Asia Pacific) | |
| 2016 | Mr. Arup Mukhopadhyay, Group Head Consumer Banking, ADCB (Middle East) | |
| 2015 | Ms. Gai McGrath, Westpac (Asia Pacifc) | |
| 2015 | Mr. Suvo Sarkar, Group Head Retail Banking & Wealth Management, Emirates NBD (Middle East) | |
| 2014 | Mr. Lim Hong Tat, Head of Community Financial Services (Maybank) | |
| 2013 | Mr. Akihito Nohara (Rakuten Bank) | |
| 2012 | Ms. Teresita T. Sy, Chairperson, BDO (Philippines) | |
| 2011 | Mr. Jonathan Larsen, Regional Head, Consumer Banking, Asia Pacific (Citibank) | |
| 2010 | Mr. Baek Soon Lee, President & Chief Executive Officer (Shinhan Bank) | |
| 2009 | Mr. Ma Weihua, President & Chief Executive Officer (China Merchants Bank) | |
| 2008 | Mr. Edmund Koh, Head of Regional Retail Banking Group (DBS) | |
| 2007 | Mr. Michael DeNoma, Group Executive Director Consumer Banking, Standard Chartered Bank | |
| 2006 | Mr. Masamoto Yashiro, Director, Chairman of the Board (Shinsei Bank) | |
| 2005 | Ms. Chanda Kochhar, Executive Director, Head of Retail (ICICI Bank) | |
| 2004 | Mr. Wilson Chia, Head of Consumer Banking, Standard Chartered Bank (Singapore) | |
| 2003 | Ms. Chen Xiaoyen, Head of Retail Banking (ICBC) |
Malaysia
| 2019 | Hong Leong Bank |
Singapore
| 2022 | UOB | |
| 2021 | UOB | |
| 2020 | United Overseas Bank | |
| 2019 | United Overseas Bank |
Sri Lanka
| 2019 | Hatton National Bank |
Hong Kong
| 2020 | HSBC |
Most Helpful Bank during COVID-19 in Indonesia and 10th in Asia Pacific
| 2020 | CIMB Niaga |
Most Recommended Retail Bank in India and 8th in Asia Pacific
| 2023 | ICICI Bank | |
| 2021 | Axis bank |
Most Recommended Retail Bank in Malaysia and 10th in Asia Pacific
| 2021 | Maybank |
Most Recommended Retail Bank in the Philippines and in Asia Pacific
| 2023 | Union Bank of the Philippines | |
| 2021 | Union Bank of the Philippines |
Most Selected Main Retail Bank in the Philippines and 3rd in Asia Pacific
| 2022 | BDO |
Most Helpful Bank during COVID-19 in the Philippines and 10th in Asia Pacific
| 2022 | Metrobank |
Most Selected Main Retail Bank in Thailand and 8th in Asia Pacific
| 2022 | KASIKORNBANK |
Most Recommended Retail Bank in Thailand
| 2023 | KASIKORNBANK |
Most Selected Main Retail Bank in Hong Kong and 10th in Asia Pacific
| 2022 | Bank of China Hong Kong |
Most Recommended Retail Bank in Taiwan and 3rd in Asia Pacific
| 2022 | Standard Chartered Bank Taiwan |
7th Most Helpful Bank during COVID-19 in Asia Pacific
| 2022 | Standard Chartered Bank Taiwan |
Most Helpful Bank during COVID-19 in the Philippines and 6th in Asia Pacific
| 2021 | Union Bank of the Philippines |
Most Recommended Retail Bank in Vietnam and 10th in Asia Pacific
| 2020 | Asia Commercial Bank |
Most Helpful Bank in Africa during COVID-19
| 2020 | Nedbank |
Third Most Recommended Retail Bank in the Middle East
| 2020 | Emirates NBD |
Most Recommended Retail Bank in Vietnam
| 2023 | Vietcombank | |
| 2021 | Techcombank (6th in Asia Pacific) |