The Excellence in Retail Financial Services Awards

Retail Finance Product Awards

The Retail Finance Product Awards recognise innovations in various categories, from home loan financing to financial inclusion initiatives. They emphasise the importance of customer-centric approaches, efficient service delivery, and robust risk management. Each category reflects a commitment to excellence, showcasing products that not only meet but also exceed market and customer expectations in today's dynamic retail banking environment.

Best Home Loan Financing
We believe that a strong mortgage business is denoted by market share, volume and number of customers, ability to maintain spreads over economic cycles, strong customer equity portfolio and low delinquencies, supported by strong origination and customer support capabilities to achieve a profitable portfolio.
Best Automobile Financing
We believe that leaders in the automobile finance business are defined by their distribution model, be it direct or agency driven, and the capability to acquire customers through market leading turnaround time and quality service, and whose assets demonstrate strong risk management over several market cycles.
Best Deposit Product
We believe that the deposits business is a demonstration of an insitution's strength in terms of franchise and retail distribution channels, as well as its proximity to customers and their ability to effectivelly sell a wide range of new and existing products in the local marketplace.
Best Credit Card
We believe that credit cards are highly effective customer acquisition platforms that must demonstrate the ability to convert its base into sticky and active users with low delinquency, supported by a robust analytics-based marketing and loyalty programme.
Best Financial Planning Service
We believe that an effective financial planning service is designed to aggregate the total financial assets and liabilities of the customer from different accounts and institutions to facilitate an accurate and comprehensive view and enable timely decision for savings, borrowing, investing and protection needs without pushing of specific products and/or institutions to meet the need.
Best Asset/Fund Management Product
We believe that successful asset management is defined by the delivery of healthy investment returns, personalised to customer needs, allowing for the transparency of investment activity and product information.
Best Travel Insurance Product
We believe that the Best Travel Insurance Product should offer comprehensive coverage with global reach, ensuring security and peace of mind for travellers. It must adapt to the dynamic nature of travel, covering a wide range of scenarios from health emergencies to travel disruptions. The ideal product combines competitive pricing, ease of claims processing, and exceptional customer service, setting a benchmark for reliability and trust in the financial services sector."
Best Personal Health Insurance Product
We believe that the Best Personal Health Insurance Product is one that prioritises the well-being and diverse healthcare needs of individuals. This product should be characterised by its flexibility, offering tailored plans to suit various life stages and health conditions. Transparency in policy terms, affordability, and seamless claim settlements are essential. It should embody innovation in healthcare financing, ensuring accessibility and comprehensiveness in coverage, while promoting a proactive approach to personal health management.
Best Life Insurance Product (Permanent)
We believe that a successful life insurance product provides flexible and personalized insurance coverage that utilises technology and big data to tailor risk assessments and premiums, to achieve efficient on-boarding and to improve customer engagement.
Best Endowment Insurance Product
We believe the Best Endowment Insurance Product combines savings and life cover, guaranteeing returns for a secure financial future. It should be flexible, with transparent terms and competitive returns, balancing risk management and savings growth.
Best Retirement/Pension Plans
We believe the Best Retirement/Pension Plans should ensure stable income growth for retirement, adjustable to living costs and individual goals. They must offer customisable contributions and address longevity risk and inflation for a secure retirement.
Best Retirement Planning Service
We believe the Best Retirement Planning Service provides expert, personalised retirement advice. It should offer strategic planning tools and resources, focusing on income, lifestyle, and health care needs, ensuring transparency and long-term client well-being.
Best Consumer Cross-Border Remittance Service
We believe that remittance services require the execution of large volumes of instantaneous global transfers for low value transactions at the lowest possible per transaction cost that is passed on as a value proposition to the largest number of customers possible.
Best Cross Border Remittance Service for MSMEs
We believe the Best Cross Border Remittance Service for MSMEs should ensure fast, cost-effective, and secure transactions. It must offer transparent fees and exchange rates, catering specifically to the unique needs of small and medium enterprises in global trade.
Best Foreign Exchange Service
We believe the Best Foreign Exchange Service must provide competitive rates, rapid transactions, and high security. It should offer ease of access and comprehensive support, meeting diverse customer needs in a volatile currency market.
Best Merchant Service
We believe that successful payments merchant services enable the real-time and secure completion of low or high value transactions, supporting the end-to-end supply chain, with straight-through processing, utilizing multiple channels or devices at the lowest possible cost per transaction and minimum error rates, in a regulatory compliant manner.
Best Financial Inclusion Initiative
We believe that a financial inclusion initiative brings in more consumers into the financial system by providing alternative and innovative solutions to underserved segments in which credit and financial products are limited.