Submissions must be made using our clear guidelines below:
Who is eligible? For most awards, banks and non-bank financial institutions including insurance companies, credit companies, non-bank finance companies, internet finance companies, cards associations, with retail operations in the regions and countries listed below:
An increasing number of financial technology companies, platform based ecosystems and other alternative retail financial services providers are entering previously bank-related products and services. These companies will be assessed alongside financial institutions as far as you are able to make submissions based on the same submission kit attach to this document.
Asia Pacific: Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam
Africa: We are increasing our coverage of Africa based on the regions with more developed retail banking industries and extending the programme to other countries as the industry involves. Ghana, Kenya, Morocco, Nigeria, Rwanda, South Africa, Tanzania, Uganda, Zambia, Zimbabwe.
Middle East: Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates.
Will institutions that do not make a submission be considered? We encourage all financial institutions to make submissions. However, regardless of your submission, The Asian Banker makes its own assessment based on previous interviews, industry observations and our own research. Institutions that do not make submissions risk not having complete descriptions of their programmes fully considered, but where we find worthy institutions, we will initiate our own enquiries.
Is the information submitted made available to the public? All information submitted is treated in strictest confidence and used for evaluation purposes only. The Asian Banker publishes generic reports and normalised benchmarks that discuss trends and emerging best practices from the programme. Our published profiles of retail banks and generic reports can be found in the Retail Finance Working Group which is available through membership. But we do not discuss any specific submission under any circumstances whatsoever.
When to submit? The evaluation time frames for the international and country level programme can be access here. To be considered for an award, a complete submission must reach us no later than the deadlines stated in electronic format. For all financial data, please provide pro forma figures up to period for which audited figures are available.
Other frequently asked questions If an institution has retail banking operations in more than one country, please only provide information and data concerning your local operation. Also, institutions with operations in more than one country in Asia Pacific, Central Asia, the Middle East and Africa must apply separately for each domestic market in which they operate to enter the “Best Retail Bank by Country Award”.