Thursday, 28 March 2024

Winners

Global Awards    
World’s Best Retail Bank
JP Morgan Chase (USA)
World’s Best Islamic Retail Bank
Qatar Islamic Bank
World’s Best Digital Bank
Nubank (Brazil)
World’s Best Financial Platform
Alipay (China)
Regional Awards    
Best Retail Bank by Region    
Best Retail Bank in North America
JPMorgan Chase (USA)
Best Retail Bank in South America
Itau Unibanco (Brazil)
Best Retail Bank in Asia Pacific
China Construction Bank
Best Retail Bank in Europe
CaixaBank (Spain)
Best Regional Retail Business    
Best Regional Retail Business in Asia Pacific
UOB (Singapore)
Best Wealth Management Bank (Affluent Banking) and SME Bank by Region    
Best Wealth Management Bank in Asia Pacific
China Merchants Bank
Best SME Bank in Asia Pacific
OCBC
Best SME Bank in Africa
First Bank of Nigeria
Best Digital Bank by Region    
Best Digital Bank in North America
Ally Bank (USA)
Best Digital Bank in South America
Nubank (Brazil)
Best Digital Bank in Europe
ING (Retail)
Country/Territory Awards    
Best Retail Bank by Country/Territory    
Best Retail Bank in Brunei
Baiduri Bank
Best Retail Bank in China
China Construction Bank
Best Mega-Retail Bank in China
China Construction Bank
Best Joint-Stock Retail Bank in China
China Merchants Bank
Best City-Commercial Retail Bank in China
Bank of Beijing
Best Retail Bank in Hong Kong
Standard Chartered
Best Retail Bank in India
ICICI Bank
Best Retail Bank in Indonesia
Bank Central Asia
Best Retail Bank in Nigeria
Access Bank
Best Retail Bank in Singapore
UOB
Best Retail Bank in Sri Lanka
Hatton National Bank
Best Retail Bank in Taiwan
CTBC Bank
Best Retail Bank in Thailand
Kasikornbank
Best Retail Bank in The Philippines
UnionBank of the Philippines
Best Retail Bank in Vietnam
BIDV
Best SME Bank by Country/Territory    
Best SME Bank in Malaysia
Alliance Bank
Best SME Bank in Nigeria
First Bank of Nigeria
Best SME Bank in Singapore
OCBC
Best SME Bank in South Korea
Industrial Bank of Korea
Best SME Bank in Vietnam
VietinBank
Best Digital Bank by Country/Territory    
Best Digital Bank in The Philippines
UnionDigital Bank
Best Digital Bank in Singapore
Trust Bank
Best Digital Bank in Vietnam
TNEX
Product, Digital and Frictionless Awards    
Best Retail DeFi Initiative
Buysell Standards – ‘PIECE’ (South Korea)
Best Automobile Financing
Hatton National Bank (Sri Lanka)
Best Anti-Fraud Customer Initiative
OCBC - Money Lock (Singapore)
Best Productivity, Automation & Efficiency Initiative
OCBC – ‘5 GenAI Use Cases’ (Singapore)
Best Merchant Service Initiative
CTBC Bank ‘e-Cash App and T2P’ (Taiwan)
Best Innovative Retail Banking Partnership
UOB - ‘Taylor Swift x UOB Cards’ (Singapore)
Best Digital Payments Solution
Alipay+
Best Deposit Product
Toss Bank – ‘Interest First Time Deposit’ (South Korea)
Best Digital Account Opening
Trust Bank (Singapore)
Best Mobile Banking Service
Kasikornbank (Thailand)
BankQuality Consumer Survey and Ranking of Retail Banks 2024    
Most Recommended Retail Bank in Asia Pacific
Bank Central Asia
Most Recommended Retail Bank in China
China Merchants Bank
Most Recommended Retail Bank in Hong Kong
Standard Chartered
Most Recommended Retail Bank in Indonesia
Bank Central Asia
Most Recommended Retail Bank in the Philippines
Metrobank
Most Recommended Retail Bank in South Korea
Toss Bank
Most Recommended Retail Bank in Thailand
Kasikornbank
Global Awards    
Best Regional Retail Banking Business
Standard Chartered Bank Asia-Pacific
Best Retail Bank in Asia Pacific
China Construction Bank
Best Retail Bank in the Middle East
ADCB UAE
Best SME Bank in Asia Pacific
UOB
Best Wealth Management Bank in Asia Pacific (Affluent Segment)
Industrial and Commercial Bank of China
Best Global Digital-Only Bank
WeBank China
Best Digital Only-Bank
WeBank China
Retail Finance Person of the Year in Asia Pacific 2023    
Mr. Samir Subberwal, Head of Consumer, Private and Business Banking Asia and Global Head of Digital Business at Standard Chartered Group. ( Click here to see full list of the past winners.)
Country Awards    
Best Retail bank in Brunei
Baiduri Bank
Best Retail Bank in Cambodia
Canadia Bank
Best Retail Bank in China
China Construction Bank
Best Mega-Retail Bank in China
China Construction Bank
Best City-Commercial Retail Bank in China
Bank of Beijing
Best Retail Bank in Hong Kong
Bank of China ( Hong Kong )
Best Retail Bank in India
ICICI Bank
Best Retail Bank in Malaysia
CIMB Bank
Best Retail Bank in the Philippines
Union Bank of the Philippines
Best Retail Bank in Singapore
UOB
Best Retail Bank in Sri Lanka
Hatton National Bank
Best Retail Bank in Taiwan
CTBC Bank
Best Retail Bank in Thailand
Kasikornbank
Best Retail Bank in Vietnam
Techcombank
Best Retail Bank in Ghana
Standard Chartered Ghana
Best Retail Bank in Nigeria
Access Bank
Best Retail Bank in Tanzania
CRDB Bank
Best Retail Bank in the UAE
ADCB
Product, Digital and Frictionless Awards    
Best Mortgage/Home Loan Financing
OCBC Singapore
Best Life Insurance Product - GREAT Term Guard (GTG)
OCBC Singapore
Best SME Financing Initiative
Alliance Bank Malaysia
Best Credit Card – ‘HSBC Traveler Card’
HSBC Taiwan
Best Deposit and Savings Product
HSBC Taiwan
Best Digital Brand Campaign – ‘Xiaoyu’
Industrial and Commercial Bank of China
Best Foreign Exchange Service – ‘WealthFX Platform’
Standard Chartered Bank Singapore
Best Productivity, Efficiency and Automation Initiative
TPBank Vietnam
Best Frictionless Customer Experience Initiative – ‘YouTrip – FX Game Changer’
Kasikornbank Thailand
Best Mobile Banking Service - KPLUS
Kasikornbank Thailand
Best Chatbot/Voice Banking Service
WeBank China
Best Customer Loyalty and Rewards Programme – UOB Rewards+
UOB Singapore
Best Big Data and Analytics Initiative
Bank of China (Hong Kong)
Best Automobile Financing Initiative
Ping An Bank China
Best Social Media Engagement Initiative
Ping An Bank China
Best Digital Business Model in APAC - Inspire
Techcombank Vietnam
Best Digital Wallet
Gcash Philippines
Best Digital Banking Service
Ping An Bank China
BankQuality Consumer Survey on Retail Banks 2023    
Most Recommended Retail Bank in India
ICICI Bank
Most Recommended Retail Bank in Vietnam
Vietcombank
Most Recommended Retail Bank in Thailand
Kasikornbank
Most Recommended Retail Bank in Philippines
UnionBank of the Philippines
International Awards    
Best Retail Bank in Asia Pacific
China Construction Bank
Best Retail Bank in China
China Construction Bank
Best Retail Bank in the Middle East
Emirates NBD UAE
Best Retail Bank in Africa
Nedbank South Africa
Best SME Bank in Asia Pacific
UOB Singapore
Global Best Digital-only Bank
WeBank China
Best Digital-only Bank in Asia Pacific
Webank China
Best Digital-Only Bank in the Middle East
Mashreq Neo
Best Digital-Only Bank in Africa
TymeBank South Africa
Retail Finance Person of the Year    
Ms. Supaneewan Chutrakul, Executive Vice President, Kasikornbank Thailand
Country Awards    
Best Mega Retail Bank in China
China Construction Bank
Best City-Commercial Bank in China
Bank of Beijing
Best Joint-Stock Retail Bank in China
Ping An Bank
Best Retail Bank in Hong Kong
Standard Chartered Bank
Best Retail Bank in Taiwan
CTBC
Best Retail Bank in Singapore
UOB
Best Retail Bank in Malaysia
RHB
Best Retail Bank in Brunei
BIBD
Best Retail Bank in Thailand
Kasikornbank
Best Retail Bank in India
ICICI Bank
Best Retail Bank in Sri Lanka
Hatton National Bank
Best Retail Bank in the UAE
Emirates NBD
Best Retail Bank in Qatar
Qatar Islamic Bank
Best Retail Bank in Egypt
National Bank of Egypt
Best Retail Bank in South Africa
Nedbank
Best Retail Bank in Nigeria
Access Bank
Product, Digital and Frictionless Awards    
Best Home Loan Product
OCBC Singapore
Best SME Loan Product
WeBank China
Best Personal Loan Product
BIDV Vietnam
Best Automobile Loan Product
Ping An Bank China
Best Financial Inclusion Initiative/Application
RCBC Philippines
Best Social Media Engagement Initiative/Application
Union Bank of the Philippines
Best Digital Employee Engagement Initiative/Application
ICICI Bank India
Best Digital Consumer Lending Service
WeLab Hong Kong
Best Digital Robo-Advisory Service
OCBC Singapore
Best Digital Customer Ecosystem Initiative/Application
Kasikornbank Thailand
Best Digital Business Model Initiative
Lexin China
International Awards    
Best Retail Bank in Asia Pacific
Ping An Bank
Best Retail Bank in China
Ping An Bank
Best SME Bank in Asia Pacific
UOB Singapore
Retail Finance Person of the Year    
Mr. Anup Bagchi, Executive Director, ICICI Bank India
Country Awards    
Best Mega Retail Bank in China
China Construction Bank
Best City-Commercial Bank in China
Bank of Beijing
Best Joint-Stock Retail Bank in China
Ping An Bank
Best Digial Retail Bank in China
WeBank
Best Retail Bank in Hong Kong
Standard Chartered Bank
Best Retail Bank in Taiwan
CTBC
Best Retail Bank in Korea
KakaoBank
Best Retail Bank in Singapore
UOB
Best Retail Bank in Malaysia
Maybank
Best Retail Bank in Brunei
BIBD
Best Retail Bank in Cambodia
Canadia Bank
Best Retail Bank in Thailand
Kasikornbank
Best SME Bank in Vietnam
VietinBank
Best Retail Bank in India
ICICI Bank
Best Retail Bank in Sri Lanka
People’s Bank
Best Retail Bank in the Bangladesh
Islami Bank Bangladesh
Product, Digital and Frictionless Awards    
Best Asset/Fund Management Product
CTBC Taiwan
Best Automobile Product
ICICI Bank India
Best Beyond Banking Services
Alliance Bank Malaysia
Best Credit Card Product
Maybank Malaysia
Best Deposit Product
au Jibun Bank Japan
Best Financial Asset/Market Trading Service
Hang Seng Bank Hong Kong
Best Home Loan Product
E.SUN Bank Taiwan
Best Merchant Service
Kasikornbank Thailand
Best Microfinance Product
BRI Indonesia
Best Personal Loan Product
CIMB Bank Philippines
Best SME Loan Product
UBX Philippines
Best Big Data Initiative/Application
Webank China
Best Blockchain Initiative/Application
China Merchants Bank China
Best Branch Innovation Initiative/Application
Ping An Bank China
Best Chatbot Initiative/Application
Ping An Bank China
Best Customer Loyalty/Rewards Initiative
Taishin Bank Taiwan
Best Digital Account Opening/Onboarding Initiative/Application
KEPT by Krungsri Thailand
Best Digital Brand Campaign
GCash Philippines – ‘#FightCOVID19 Campaign’
Best Digital Customer Ecosystem Initiative/Application
ICICI Bank India
Best Digital Deposit Service
KEPT by Krungsri Thailand
Best Digital Employee Engagement Initiative/Application
AmBank Malaysia
Best Digital Robo-Advisory Service
Taipei Fubon Taiwan
Best Digital Self-Service Initiative/Application
China Construction Bank China
Best Mobile Banking Service
Kasikornbank - ‘K-Plus’ Thailand
Best Financial Inclusion Initiative/Application
Gcash Philippines
Best Integrated E-Commerce and Finance Initiative/Application
ICBC China
Best Open Banking/API Initiative/Application
Ping An Bank China
Best Social Media Engagement Initiative/Application
CTBC LINE Taiwan
Best Frictionless Omni Channel Integration Initiative/Application
Taishin Bank Taiwan
Please Click here to access winners from 2020 to 2003.