Global Excellence in Retail Finance Awards 2025

Financial institutions from around the world can choose to apply across more than 70 different award categories. These awards are open to banks, non-bank financial institutions, financial technology companies, marketplace lenders and other alternative players from Asia Pacific, Middle East and Africa, Europe, North and South America. The awards for the TAB Global Excellence in Retail Financial Services Awards 2025 will be announced between the 6th and 10th of January 2025.

Retail Finance Institution Awards

These awards are open to banks, non-bank financial institutions, financial technology companies, marketplace lenders, and other alternative players. They recognise institutions that have excelled on both a global and regional scale, standing out from their peers.

Global Excellence Awards in Retail Finance

These awards recognise global leadership in retail finance, highlighting institutions that demonstrate exceptional innovation, customer experience, and performance on an international scale.

1. 1. Worlds’ Best Retail Bank
2. 2. Worlds’ Best SME Bank
3. 3. World’s Best Financial Platform
4. 4. World’s Best Digital Bank
5. 5. World’s Best Wealth Management Bank (Affluent Banking)
6. 6. World’s Best Digital Asset Exchange (Retail Investors)

Regional Excellence Awards in Retail Finance

These awards recognise leadership across various regions, selecting the best financial institution in Asia-Pacific, the Middle East, Europe, Africa, South America, and North America.

7. 1. Best Retail Bank
8. 2. Best SME Bank
9. 3. Best Financial Platform
10. 4. Best Digital Bank
11. 5. Best Wealth Management Bank (Affluent Banking)
12. 6. Best Digital Asset Exchange (Retail Investors)

Country and Territory Excellence Awards in Retail Finance

These awards recognise leadership within individual countries and territories across Asia-Pacific, the Middle East, Europe, Africa, South America, and North America.

1. 1. Best Retail Bank
2. 2. Best SME Bank
3. 3. Best Financial Platform
4. 4. Best Digital Bank
5. 5. Best Wealth Management Bank (Affluent Banking)
6. 6. Best Digital Asset Exchange (Retail Investors)

These awards are open to banks, non-bank financial institutions, fintech companies, marketplace lenders, and other alternative players. They recognise institutions that outperform their peers at both country and regional levels.

1. 1. Best Home Loan Financing
2. 2. Best Automobile Financing
3. 3. Best Deposit Product
4. 4. Best Credit Card for Travelers
5. 5. Best Credit Card for Cash Back
6. 6. Best Credit Card for HNWI
7. 7. Best Credit Card for SMEs
8. 8. Best Financial Advisory Service
9. 9. Best Asset/Fund Management Product
10. 10. Best Travel Insurance Product
11. 11. Best Personal Health Insurance Product
12. 12. Best Life Insurance Product (Permanent)
13. 13. Best Endowment Insurance Product
14. 14. Best Retirement/Pension Plans
15. 15. Best Retirement Planning Service
16. 16. Best Consumer Cross-Border Remittance Service
17. 17. Best Cross Border Remittance Service for MSMEs
18. 18. Best Foreign Exchange Service
19. 19. Best Merchant Service
20. 20. Best Financial Inclusion Initiative
21. 21. Best Sustainable Banking Initiative or Product
22. 22. Best Green Finance Initiative
23. 23. Best Green Financial Lifestyle Initiative

These awards are open to banks, non-bank financial institutions, financial technology companies, marketplace lenders, and other alternative players. They recognise institutions that excel beyond their peers at both the country and regional levels.

1. 1. Best Generative AI Application in Retail Banking
2. 2. Best Personalisation Initiative
3. 3. Best Digital Currency Initiative
4. 4. Best Big Data and Analytics Initiative
5. 5. Best Retail DeFi Initiative
6. 6. Best Open Banking Initiative
7. 7. Best Embedded Finance Initiative
8. 8. Best Digital Ecosystem and Platform Initiative
9. 9. Best Digital Wealth Management Platform Initiative
10. 10. Best Growth Strategy in Digital Banking
11. 11. Best Gamification Strategy in Retail Banking
12. 12. Best Innovative Retail Banking Partnership
13. 13. Best New Product Launch Strategy
14. 14. Best Mobile Banking Service
15. 15. Best Digital Wallet
16. 16. Best Real Time Payments Initiative
17. 17. Best Digital Payments Initiative
18. 18. Best Digital Savings Innovation
19. 19. Best Digital Account Opening
20. 20. Best Social Media Engagement Initiative
21. 21. Best Digital Brand Campaign
22. 22. Best Chatbot/Smart Voice Banking Service
23. 23. Best Robo-Advisory Service
24. 24. Best Digital Consumer Lending Service
25. 25. Best Digital SME Financing
26. 26. Best Digital Credit Evaluation Initiative
27. 27. Best Productivity, Automation and Efficiency Initiative
28. 28. Best Customer Experience Initiative
29. 29. Best Omni Channel Integration Initiative
30. 30. Best Customer Loyalty/Rewards Initiative
31. 31. Best Anti-Fraud Consumer Initiative
32. 32. Best Branch Banking Inititative
33. 33. Best Digital Employee Engagement Initiative

BankQuality Consumer Survey Awards

The BankQuality™ Consumer Survey (BQS) and Rankings is a digital platform that collects customer feedback across 11 markets in Asia-Pacific, measuring their engagement, experience, and satisfaction with retail financial services, with a focus on services, channels, and products.