Wednesday, 05 November 2025
Winners
| Regional Awards | |
| Best Retail Bank by Region | |
| Best Retail Bank in Asia Pacific Standard Chartered Hong Kong |
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| Best Wealth Management Bank (Affluent Banking) | |
| Best Wealth Management Bank in Asia Pacific Standard Chartered |
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| Best SME Bank by Region | |
| Best SME Bank in Asia Pacific Industrial Bank of Korea |
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| Best SME Bank in Africa First Bank of Nigeria |
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| Best Branch Banking Initiative in Asia Pacific Hong Leong Bank - ‘Branch Transformation Project Dragon’ |
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| Best Digital Bank in Asia Pacific WeBank |
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| Retail Finance Leader of the Year in Asia Pacific 2025 | |
| Ms. Amy Yang, Retail Banking Group CEO at CTBC Bank. ( Click here to see full list of the past winners.) |
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| Country/Territory | |
| Best Retail Bank by Country/Territory | |
| Best Retail Bank in Hong Kong Standard Chartered Hong Kong |
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| Best Retail Bank in Brunei Baiduri Bank |
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| Best Retail Bank in China China Merchants Bank |
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| Best City Commercial Retail Bank in China Bank of Beijing |
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| Best Mega Retail Bank in China China Construction Bank |
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| Best Joint Stock Retail Bank in China China Merchants Bank |
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| Best Retail Bank in Cambodia Canadia Bank |
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| Best Retail Bank in India HDFC Bank |
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| Best Retail Bank in Indonesia Bank Central Asia |
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| Best Retail Bank in Nigeria Access Bank |
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| Best Retail Bank in the Philippines Bank of the Philippine Islands |
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| Best Retail Bank in Sri Lanka Hatton National Bank |
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| Best Retail Bank in Thailand Kasikornbank |
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| Best Retail Bank in Taiwan CTBC Bank |
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| Best Retail Bank in Vietnam BIDV |
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| Best Retail Bank in Singapore United Overseas Bank |
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| Best SME Bank by Country/Territory | |
| Best SME Bank in South Korea Industrial Bank of Korea |
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| Best SME Bank in Nigeria First Bank of Nigeria |
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| Best SME Bank in China China Construction Bank |
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| Best SME Bank in Singapore United Overseas Bank |
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| Best SME Bank in Hong Kong HSBC |
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| Best SME Bank in South Africa Nedbank |
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| Best SME Bank in Vietnam VietinBank |
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| Best SME Bank in Malaysia Hong Leong Bank |
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| Best Wealth Management Bank by Country/Territory | |
| Best Wealth Management Bank in China China Merchants Bank |
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| Best Wealth Management Bank in Hong Kong Bank of China (Hong Kong) |
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| Best Wealth Management Bank in the Philippines Union Bank of the Philippines |
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| Best Wealth Management Bank in Taiwan Cathay United Bank |
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| Best Wealth Management Bank in Singapore OCBC |
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| Best Digital Bank by Country/territory | |
| Best Digital Bank in China WeBank |
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| Product, Digital and Frictionless Awards | |
| Best Credit Card Product for Travellers in Asia Pacific Standard Chartered Hong Kong - ‘Cathay Mastercard’ |
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| Best Green Retail Finance Initiative in Asia Pacific Kasikornbank - ‘Green Home Loan’ |
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| Best Credit Card Product for High Net-Worth Individuals in Asia Pacific CTBC Bank - ‘TAIPEI 101 Priority Infinite Card’ |
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| Best Growth Strategy in Digital Banking Initiative in Asia Pacific CTBC Bank - ‘Penny Piggy Platform’ |
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| Best Growth Strategy in Digital Banking Initiative in Africa Nedbank - ‘Avo App’ |
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| Best Credit Card Product for Cash Back in Asia Pacific HSBC Singapore - Live+ Credit Card' |
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| Best Customer Loyalty and Rewards Initiative in the Middle East Al Rajhi Bank - ‘Mokafaa Loyalty Portal’ |
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| Best Home Loan Financing in Asia Pacific Bank of China (Hong Kong) - ‘Home Expert’ |
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| Best Automobile Financing Product in Asia Pacific Hong Leong Finance |
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| Best Islamic Deposit Product in Asia Pacific Perbadanan Tabung Amanah Islam Brunei- Retirement Saver |
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| Best Mobile Banking Service in Asia Pacific Hang Seng Bank |
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| Best Digital Payment Service in Asia Pacific OCBC - Pay-to-Wallet |
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| Best Employee Engagement Initiative in Asia Pacific OCBC - Workplace as a Second Home' |
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| Best Personalisation Initiative in Asia Pacific OCBC - OCBC's Privacy-Secured Personalization Initiative' |
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| Best Digital Account Opening and Onboarding Service in Asia Pacific ICBC - "AI Custom Card" |
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| Best Digital Wealth Management Initiative in Asia Pacific ICBC - ‘Open Wealth Management Platform’ |
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| Best Digital Brand Initiative in Asia Pacific Bank of East Asia - Don’t Just Be Rich, Be Wealthy' |
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| Best Merchant Service in Asia Pacific Ant International - ‘Antom A+ Rewards' |
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| Best Customer Experience Initiative in Asia Pacific RHB Bank - ‘Together We Progress 2024’ |
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| Best AI/Gen AI Application in SME Marketing Initiative in Asia Pacific Webank |
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| Best Social Banking Initiative in Asia Pacific TP Bank - Chat Pay' |
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| Best AI/Gen AI Application in Retail Marketing Initiative in Asia Pacific Ping An Bank |
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| Best Automation, Efficiency and Productivity Initiative in Asia Pacific Ping An Bank |
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| Best Big Data and Analytics Initiative in Asia Pacific China Merchants Bank |
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| Best Chatbot/Voice Banking Service in Asia Pacific Ping An Bank |
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| Best Customer Loyalty and Rewards Initiative in Asia Pacific Ping An Bank |
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| Best Digital Account Opening and Onboarding Service in Asia Pacific Industrial and Commercial Bank of China |
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| Best Digital Wealth Management Initiative in Asia Pacific Industrial and Commercial Bank of China |
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| Best Retail Digital Currency Initiative in Asia Pacific China Merchants Bank |
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| Global Awards | |
| World’s Best Retail Bank JP Morgan Chase (USA) |
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| World’s Best Islamic Retail Bank Qatar Islamic Bank |
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| World’s Best Digital Bank Nubank (Brazil) |
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| World’s Best Financial Platform Alipay (China) |
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| Retail Finance Leader of the Year in Asia Pacific 2024 | |
| Ms. Jacquelyn Tan, Managing Director & Head of Group Personal Financial Services at UOB. ( Click here to see full list of the past winners.) |
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| Regional Awards | |
| Best Wealth Management Bank (Affluent Banking) | |
| Best Wealth Management Bank in Asia Pacific China Merchants Bank |
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| Best Retail Bank by Region | |
| Best Retail Bank in North America JPMorgan Chase (USA) |
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| Best Retail Bank in South America Itau Unibanco (Brazil) |
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| Best Retail Bank in Asia Pacific China Construction Bank |
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| Best Retail Bank in Europe CaixaBank (Spain) |
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| Best Regional Retail Business | |
| Best Regional Retail Business in Asia Pacific UOB (Singapore) |
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| Best SME Bank by Region | |
| Best SME Bank in Asia Pacific OCBC |
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| Best SME Bank in Africa First Bank of Nigeria |
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| Best Digital Bank by Region | |
| Best Digital Bank in North America Ally Bank (USA) |
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| Best Digital Bank in South America Nubank (Brazil) |
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| Best Digital Bank in Europe ING (Retail) |
Country/Territory Awards |
| Best Retail Bank by Country/Territory | |
| Best Retail Bank in Brunei Baiduri Bank |
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| Best Retail Bank in Cambodia Canadia Bank |
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| Best Retail Bank in China China Construction Bank |
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| Best Mega-Retail Bank in China China Construction Bank |
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| Best Joint-Stock Retail Bank in China China Merchants Bank |
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| Best Retail Bank in Hong Kong Standard Chartered |
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| Best Retail Bank in India ICICI Bank |
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| Best Retail Bank in Indonesia Bank Central Asia |
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| Best Retail Bank in Nigeria Access Bank |
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| Best Retail Bank in Singapore UOB |
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| Best Retail Bank in Sri Lanka Hatton National Bank |
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| Best Retail Bank in Taiwan CTBC Bank |
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| Best Retail Bank in Thailand Kasikornbank |
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| Best Retail Bank in The Philippines UnionBank of the Philippines |
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| Best Retail Bank in Vietnam BIDV |
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| Best SME Bank by Country/Territory | |
| Best SME Bank in Malaysia Alliance Bank |
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| Best SME Bank in Nigeria First Bank of Nigeria |
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| Best SME Bank in Singapore OCBC |
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| Best SME Bank in South Korea Industrial Bank of Korea |
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| Best SME Bank in Vietnam VietinBank |
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| Best Digital Bank by Country/Territory | |
| Best Digital Bank in China WeBank |
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| Best Digital Bank in Hong Kong Mox (Hong Kong) |
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| Best Digital Bank in The Philippines UnionDigital Bank |
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| Best Digital Bank in Singapore Trust Bank |
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| Best Digital Bank in Vietnam TNEX |
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| Product, Digital and Frictionless Awards | |
| Best Retail DeFi Initiative Buysell Standards – ‘PIECE’ (South Korea) |
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| Best Automobile Financing Hatton National Bank (Sri Lanka) |
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| Best Anti-Fraud Customer Initiative OCBC - Money Lock (Singapore) |
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| Best Productivity, Automation & Efficiency Initiative OCBC – ‘5 GenAI Use Cases’ (Singapore) |
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| Best Merchant Service Initiative CTBC Bank ‘e-Cash App and T2P’ (Taiwan) |
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| Best Customer Experience Initiative Mox (Hong Kong) |
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| Best Growth Strategy in Retail Banking Techcombank |
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| Best Innovative Retail Banking Partnership UOB - ‘Taylor Swift x UOB Cards’ (Singapore) |
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| Best Digital Payments Solution Alipay+ |
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| Best Deposit Product Toss Bank – ‘Interest First Time Deposit’ (South Korea) |
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| Best Digital Account Opening Trust Bank (Singapore) |
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| Best Financial Inclusion Initiative HLB Cashless Kampung |
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| Best Mobile Banking Service Kasikornbank (Thailand) |
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| BankQuality Consumer Survey and Ranking of Retail Banks 2024 | |
| Most Recommended Retail Bank in Asia Pacific Bank Central Asia |
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| Most Recommended Retail Bank in China China Merchants Bank |
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| Most Recommended Retail Bank in Hong Kong Standard Chartered |
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| Most Recommended Retail Bank in Indonesia Bank Central Asia |
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| Most Recommended Retail Bank in the Philippines Metrobank |
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| Most Recommended Retail Bank in South Korea Toss Bank |
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| Most Recommended Retail Bank in Thailand Kasikornbank |
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| Global Awards | |
| Best Regional Retail Banking Business Standard Chartered Bank Asia-Pacific |
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| Best Retail Bank in Asia Pacific China Construction Bank |
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| Best Retail Bank in the Middle East ADCB UAE |
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| Best SME Bank in Asia Pacific UOB |
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| Best Wealth Management Bank in Asia Pacific (Affluent Segment) Industrial and Commercial Bank of China |
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| Best Global Digital-Only Bank WeBank China |
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| Best Digital Only-Bank WeBank China |
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| Retail Finance Person of the Year in Asia Pacific 2023 | |
| Mr. Samir Subberwal, Head of Consumer, Private and Business Banking Asia and Global Head of Digital Business at Standard Chartered Group. ( Click here to see full list of the past winners.) |
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| Country Awards | |
| Best Retail bank in Brunei Baiduri Bank |
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| Best Retail Bank in Cambodia Canadia Bank |
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| Best Retail Bank in China China Construction Bank |
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| Best Mega-Retail Bank in China China Construction Bank |
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| Best City-Commercial Retail Bank in China Bank of Beijing |
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| Best Retail Bank in Hong Kong Bank of China ( Hong Kong ) |
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| Best Retail Bank in India ICICI Bank |
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| Best Retail Bank in Malaysia CIMB Bank |
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| Best Retail Bank in the Philippines Union Bank of the Philippines |
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| Best Retail Bank in Singapore UOB |
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| Best Retail Bank in Sri Lanka Hatton National Bank |
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| Best Retail Bank in Taiwan CTBC Bank |
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| Best Retail Bank in Thailand Kasikornbank |
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| Best Retail Bank in Vietnam Techcombank |
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| Best Retail Bank in Ghana Standard Chartered Ghana |
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| Best Retail Bank in Nigeria Access Bank |
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| Best Retail Bank in Tanzania CRDB Bank |
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| Best Retail Bank in the UAE ADCB |
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| Product, Digital and Frictionless Awards | |
| Best Mortgage/Home Loan Financing OCBC Singapore |
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| Best Life Insurance Product - GREAT Term Guard (GTG) OCBC Singapore |
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| Best SME Financing Initiative Alliance Bank Malaysia |
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| Best Credit Card – ‘HSBC Traveler Card’ HSBC Taiwan |
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| Best Deposit and Savings Product HSBC Taiwan |
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| Best Digital Brand Campaign – ‘Xiaoyu’ Industrial and Commercial Bank of China |
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| Best Foreign Exchange Service – ‘WealthFX Platform’ Standard Chartered Bank Singapore |
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| Best Productivity, Efficiency and Automation Initiative TPBank Vietnam |
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| Best Frictionless Customer Experience Initiative – ‘YouTrip – FX Game Changer’ Kasikornbank Thailand |
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| Best Mobile Banking Service - KPLUS Kasikornbank Thailand |
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| Best Chatbot/Voice Banking Service WeBank China |
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| Best Customer Loyalty and Rewards Programme – UOB Rewards+ UOB Singapore |
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| Best Big Data and Analytics Initiative Bank of China (Hong Kong) |
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| Best Automobile Financing Initiative Ping An Bank China |
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| Best Social Media Engagement Initiative Ping An Bank China |
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| Best Digital Business Model in APAC - Inspire Techcombank Vietnam |
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| Best Digital Wallet Gcash Philippines |
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| Best Digital Banking Service Ping An Bank China |
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| BankQuality Consumer Survey on Retail Banks 2023 | |
| Most Recommended Retail Bank in India ICICI Bank |
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| Most Recommended Retail Bank in Vietnam Vietcombank |
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| Most Recommended Retail Bank in Thailand Kasikornbank |
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| Most Recommended Retail Bank in Philippines UnionBank of the Philippines |
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| International Awards | |
| Best Retail Bank in Asia Pacific China Construction Bank |
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| Best Retail Bank in China China Construction Bank |
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| Best Retail Bank in the Middle East Emirates NBD UAE |
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| Best Retail Bank in Africa Nedbank South Africa |
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| Best SME Bank in Asia Pacific UOB Singapore |
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| Global Best Digital-only Bank WeBank China |
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| Best Digital-only Bank in Asia Pacific Webank China |
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| Best Digital-Only Bank in the Middle East Mashreq Neo |
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| Best Digital-Only Bank in Africa TymeBank South Africa |
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| Retail Finance Person of the Year | |
| Ms. Supaneewan Chutrakul, Executive Vice President, Kasikornbank Thailand |
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| Country Awards | |
| Best Mega Retail Bank in China China Construction Bank |
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| Best City-Commercial Bank in China Bank of Beijing |
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| Best Joint-Stock Retail Bank in China Ping An Bank |
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| Best Retail Bank in Hong Kong Standard Chartered Bank |
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| Best Retail Bank in Taiwan CTBC |
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| Best Retail Bank in Singapore UOB |
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| Best Retail Bank in Malaysia RHB |
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| Best Retail Bank in Brunei BIBD |
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| Best Retail Bank in Thailand Kasikornbank |
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| Best Retail Bank in India ICICI Bank |
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| Best Retail Bank in Sri Lanka Hatton National Bank |
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| Best Retail Bank in the UAE Emirates NBD |
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| Best Retail Bank in Qatar Qatar Islamic Bank |
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| Best Retail Bank in Egypt National Bank of Egypt |
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| Best Retail Bank in South Africa Nedbank |
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| Best Retail Bank in Nigeria Access Bank |
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| Product, Digital and Frictionless Awards | |
| Best Home Loan Product OCBC Singapore |
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| Best SME Loan Product WeBank China |
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| Best Personal Loan Product BIDV Vietnam |
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| Best Automobile Loan Product Ping An Bank China |
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| Best Financial Inclusion Initiative/Application RCBC Philippines |
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| Best Social Media Engagement Initiative/Application Union Bank of the Philippines |
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| Best Digital Employee Engagement Initiative/Application ICICI Bank India |
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| Best Digital Consumer Lending Service WeLab Hong Kong |
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| Best Digital Robo-Advisory Service OCBC Singapore |
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| Best Digital Customer Ecosystem Initiative/Application Kasikornbank Thailand |
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| Best Digital Business Model Initiative Lexin China |
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| International Awards | |
| Best Retail Bank in Asia Pacific Ping An Bank |
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| Best Retail Bank in China Ping An Bank |
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| Best SME Bank in Asia Pacific UOB Singapore |
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| Retail Finance Person of the Year | |
| Mr. Anup Bagchi, Executive Director, ICICI Bank India |
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| Country Awards | |
| Best Mega Retail Bank in China China Construction Bank |
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| Best City-Commercial Bank in China Bank of Beijing |
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| Best Joint-Stock Retail Bank in China Ping An Bank |
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| Best Digial Retail Bank in China WeBank |
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| Best Retail Bank in Hong Kong Standard Chartered Bank |
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| Best Retail Bank in Taiwan CTBC |
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| Best Retail Bank in Korea KakaoBank |
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| Best Retail Bank in Singapore UOB |
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| Best Retail Bank in Malaysia Maybank |
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| Best Retail Bank in Brunei BIBD |
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| Best Retail Bank in Cambodia Canadia Bank |
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| Best Retail Bank in Thailand Kasikornbank |
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| Best SME Bank in Vietnam VietinBank |
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| Best Retail Bank in India ICICI Bank |
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| Best Retail Bank in Sri Lanka People’s Bank |
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| Best Retail Bank in the Bangladesh Islami Bank Bangladesh |
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| Product, Digital and Frictionless Awards | |
| Best Asset/Fund Management Product CTBC Taiwan |
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| Best Automobile Product ICICI Bank India |
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| Best Beyond Banking Services Alliance Bank Malaysia |
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| Best Credit Card Product Maybank Malaysia |
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| Best Deposit Product au Jibun Bank Japan |
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| Best Financial Asset/Market Trading Service Hang Seng Bank Hong Kong |
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| Best Home Loan Product E.SUN Bank Taiwan |
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| Best Merchant Service Kasikornbank Thailand |
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| Best Microfinance Product BRI Indonesia |
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| Best Personal Loan Product CIMB Bank Philippines |
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| Best SME Loan Product UBX Philippines |
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| Best Big Data Initiative/Application Webank China |
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| Best Blockchain Initiative/Application China Merchants Bank China |
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| Best Branch Innovation Initiative/Application Ping An Bank China |
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| Best Chatbot Initiative/Application Ping An Bank China |
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| Best Customer Loyalty/Rewards Initiative Taishin Bank Taiwan |
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| Best Digital Account Opening/Onboarding Initiative/Application KEPT by Krungsri Thailand |
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| Best Digital Brand Campaign GCash Philippines – ‘#FightCOVID19 Campaign’ |
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| Best Digital Customer Ecosystem Initiative/Application ICICI Bank India |
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| Best Digital Deposit Service KEPT by Krungsri Thailand |
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| Best Digital Employee Engagement Initiative/Application AmBank Malaysia |
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| Best Digital Robo-Advisory Service Taipei Fubon Taiwan |
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| Best Digital Self-Service Initiative/Application China Construction Bank China |
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| Best Mobile Banking Service Kasikornbank - ‘K-Plus’ Thailand |
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| Best Financial Inclusion Initiative/Application Gcash Philippines |
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| Best Integrated E-Commerce and Finance Initiative/Application ICBC China |
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| Best Open Banking/API Initiative/Application Ping An Bank China |
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| Best Social Media Engagement Initiative/Application CTBC LINE Taiwan |
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| Best Frictionless Omni Channel Integration Initiative/Application Taishin Bank Taiwan |
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Please Click here to access winners from 2020 to 2003.