Sunday, 07 March 2021

The Excellence in Retail Financial Services and Technology Innovation Awards

The Asian Banker Excellence in Retail Financial Services and Technology Innovation Award is the most rigorous, prestigious and transparent country level award programme for consumer financial services and technology in West Africa.

We assess banks and non-banks in the West Africa Awards on a product and business level through a comprehensive evaluation process. Previously, we assessed banks based on criteria and scorecards which we believed the retail banking proposition and technology proposition should be. However, in line with the rapid transformation the financial industry is experiencing today we have also revamped our awards programme. Since 2018, we have redefined categories, introduced new scorecards and opened the programme to financial technology (fintech) companies, marketplace platforms and other alternative providers. Thus, non-bank players in West Africa Awards are eligible and invited to participate in the programme, in addition to commercial banks.

We invite financial institutions and technology companies to make submissions to the 5th Excellence in Retail Financial Services and Technology Innovation West Africa Awards 2019 Awards. The submission deadline was Feb 28th , 2019. Winning initiatives, applications and programmes were announced in April 2019. Please contact Dr. Faith Masekesa at if you are interested in participating in future awards.

The Asian Banker ensures strict transparency and integrity in this programme, which is demonstrated from the various scorecards and rankings that we collate from our member-based Retail Finance Working Group as well as through our trusted panel of advisors, who supervise and review the work of our researchers.